Renewal Specialist

Esri Malaysia; Shah Alam; On-site; MYR 90,000 - 150,000; Full time

Job summary

Esri Malaysia, a leader in GIS, is seeking a Renewal Specialist to manage software maintenance and subscription renewals, ensuring customers renew on time and derive value. You will coordinate with customers and internal teams to optimize renewal processes and maintain strong relationships.

You will work to identify upsell opportunities across products and services, forecast renewal pipelines, and ensure renewals align with customer value and long-term success.

Qualifications

• Degree in Computer Science/Information Technology/Software Engineering or equivalent.
• 5 to 8+ years in software renewals, subscription sales, customer success, or account management.
• Fluent English and Malay written and spoken.
• Experience with recurring revenue models (subscription, maintenance, SaaS, licensing).
• Experience leading renewal negotiations with mid- to large-scale customers.
• Ability to identify upsell, cross-sell and expansion opportunities during renewals.

Responsibilities

• Own and drive renewals for subscriptions, maintenance, and ARR contracts.
• Develop renewal strategies to maximize retention and recurring revenue.
• Forecast renewal pipelines and track against targets.
• Serve as escalation point for high-value renewal accounts.
• Engage customers ahead of renewal cycles to assess usage and risk.
• Collaborate with customers to align renewals with business value and adoption.

Skills

Renewals management

Account management

SaaS/Subscription

Customer relationship

English and Malay proficiency

Education

Bachelors in CS/IT/Software Eng

Tools

CRM software

Job description

We deliver the best GIS solutions in the world, with the brightest minds on the map.

What are the issues that matter most to you? Climate change, national security, disaster response?

At Esri Malaysia you'll work with people at the forefront of these issues, connect them with the best tech and solutions and get an inside look into the real-world challenges that shape our future.

We turn problems into opportunities, and that takes two things:

• The most powerful GIS technology and solutions.
• Driven, talented, and passionately curious people.

Here we connect them, and that’s how we achieve incredible things for communities, economies, and for your career.

About the Role

The Renewal Specialist manages software maintenance and subscription renewals, ensuring customers renew their contracts on time.

This role works closely with customers and internal teams to provide a smooth renewal process, maintain strong customer relationships, and identify opportunities to grow existing accounts through additional products and services.

The key responsibilities include:

• Own and drive the software renewal business, ensuring timely and successful renewals of subscriptions, maintenance, and annual recurring revenue contracts.
• Develop and execute renewal strategies to maximize renewal rate, retention, and recurring revenue.
• Forecast renewal pipelines accurately and track performance against targets.
• Act as the primary escalation point for complex or high-value renewal accounts.
• Proactively engage customers ahead of renewal cycles to understand usage, satisfaction, and risk indicators.
• Work closely with customers to align renewals with business value, adoption, and long-term success.

About You - Applicants must be local Malaysian to be considered for this role.

You have experience in software renewals, subscription sales, or account management, with a strong customer-focused and commercial mindset. You are confident managing renewal discussions, building lasting customer relationships, and identifying opportunities to grow existing accounts. We would love to hear from you.

You will be successful if you have:

• Degree in Computer Science/Information Technology/Software Engineering or equivalent.
• 5 to 8+ years of experience in software renewals, subscription sales, customer success, inside sales, or account management.
• Possesses excellent written and oral in English and Malay skill.
• Proven experience managing recurring revenue models (subscription, maintenance, SaaS, licensing).
• Experience leading renewal negotiations, pricing discussions, and contract renewals with mid- to large-scale customers.
• Ability to identify and influence upsell, cross-sell, and expansion opportunities during renewal cycles.

Discover how our values shape our impact, your journey begins.

For further details or if you have any questions, please contact our Talent Acquisition team by mail at [e-mail] (Fadhillah).