Remote Student Advisor – Education & Course Consultations

Think Academy MY; Malaysia; Remote; MYR 40,622 - 48,657; Part time

Job summary

Think Academy MY is seeking a Remote Student Advisor to provide educational consultations and support to students. This role requires strong communication skills and a bachelor’s degree, focusing on helping prospective customers make informed choices.

The position offers a night shift working 40 hours per week. You will engage with students, maintain records, and collaborate with teams to enhance service quality. Experience in customer service or the education sector is highly valued, alongside fluency in Chinese.

Qualifications

• Bachelor’s degree required from a recognized university.
• Preferred experience in customer service or education sector.
• Strong problem-solving and time management abilities.

Responsibilities

• Serve as first contact for users, answering inquiries and providing course info.
• Proactively reach out for consultations, helping informed decisions.
• Maintain customer relationships with quality service and prompt responses.
• Keep detailed customer records and optimize products based on feedback.
• Stay updated on course content, pricing, and policies.
• Participate in training webinars to enhance skills.

Skills

Fluent in Chinese

Basic English reading and communication

Excellent communication skills

Customer service skills

Experience with CRM systems

Education

Bachelor’s degree or above

Job description

Think Academy MY is seeking a Remote Student Advisor to provide educational consultations and support to students. This role requires strong communication skills and a bachelor’s degree, focusing on helping prospective customers make informed choices.

The position offers a night shift working 40 hours per week. You will engage with students, maintain records, and collaborate with teams to enhance service quality. Experience in customer service or the education sector is highly valued, alongside fluency in Chinese.