Remote Customer Advisor - Night Shift (Education)

Think Academy MY; Malaysia; Remote; MYR 44,640 - 72,540; Full time

Job summary

Think Academy MY is looking for a Remote Customer Service Representative based in Malaysia. This role involves providing course information, resolving user issues, and maintaining relationships with customers while working 40 hours weekly. The ideal candidate holds a Bachelor's degree, is fluent in Chinese, and possesses strong customer service skills.

You will work night shifts and engage proactively with potential and existing clients to deliver high-quality support while helping students achieve their educational goals.

Qualifications

• Fluent in Chinese and basic English.
• Bachelor’s degree or above.
• Experience in customer service or education preferred.

Responsibilities

• Serve as the first point of contact for users.
• Proactively reach out to potential customers.
• Maintain strong relationships with existing customers.
• Keep accurate and detailed customer records.
• Collaborate with the team to collect feedback.

Skills

Fluent in Chinese

Basic English reading and communication

Excellent communication skills

Customer service skills

Problem-solving ability

Education

Bachelor's degree or above from a full-time university

Tools

CRM systems

Office software

Job description

Think Academy MY is looking for a Remote Customer Service Representative based in Malaysia. This role involves providing course information, resolving user issues, and maintaining relationships with customers while working 40 hours weekly. The ideal candidate holds a Bachelor's degree, is fluent in Chinese, and possesses strong customer service skills.

You will work night shifts and engage proactively with potential and existing clients to deliver high-quality support while helping students achieve their educational goals.