Education Advisor

HELP University Sdn Bhd; Malaysia; On-site; MYR 36,000 - 60,000; Full time

Job summary

HELP University Sdn Bhd seeks an Education Advisor in Malaysia to guide prospective students and families through the enrolment process, providing information on programs, scholarships, and career pathways.

The role involves student counselling, recruitment and administrative support, collaborating with schools and internal teams to achieve enrolment targets and deliver high-quality lead generation and applicant experience.

Qualifications

• Bachelor’s degree in business or related field.
• 3–5 years in sales and marketing, preferably in education.
• Proficiency in English and Bahasa Melayu; Mandarin an advantage.
• Strong negotiation and customer service skills.

Responsibilities

• Provide one-on-one consultations to prospective students and parents on programs, scholarships and career opportunities.
• Assist students in the application and admission process for a smooth experience.
• Follow up with potential students via calls, emails and meetings to aid decision-making.
• Conduct campus tours, showcasing facilities and key program offerings.
• Maintain CRM records of inquiries, applications and enrolment progress.
• Participate in education fairs and open days to promote the institution.
• Build relationships with schools, career counsellors and industry partners.
• Organise workshops and information sessions for prospective students.
• Provide prompt customer service and ongoing follow-ups.

Skills

English

Bahasa Melayu

Mandarin

Sales skills

Customer service

Negotiation

Organisational skills

CRM proficiency

Education

Bachelor's degree in business or related

Tools

CRM software

Microsoft Office

Job description

The Education Advisor plays a key role in guiding prospective students and their families through the enrolment process, providing accurate information on academic programs, scholarships, and career pathways. This role involves student recruitment, advising, and administrative support to ensure a smooth and positive experience for applications. The Education Advisor also works closely with schools, stakeholders, and internal teams to achieve enrolment targets and lead generation.

Key Responsibilities

1. Student Counselling & Enrolment
   • Provide one‑on‑one consultations to prospective students and parents, offering guidance on suitable programs, scholarships, and career opportunities.
   • Assist students in the application and admission process, ensuring a smooth and hassle‑free experience.
   • Follow up with potential students through phone calls, emails, and face‑to‑face meetings to support their decision‑making process.
   • Conduct campus tours, showcasing facilities and highlighting key program offerings.
   • Maintain accurate and up‑to‑date records of student inquiries, applications, and enrolment progress in the CRM system.
2. Student Recruitment & Marketing
   • Participate in education fairs, exhibitions, and open days to promote the institution and attract potential students.
   • Build and maintain relationships with schools, career counsellors, and industry partners to enhance student referrals.
   • Assist in organising workshops, talks, and information sessions for prospective students.
3. Customer Service & Relationship Management
   • Maintain a high standard of customer service, ensuring prompt responses to inquiries and concerns.
   • Develop strong relationships with students, parents, and guardians to provide ongoing support and follow‑ups.
   • Work closely with the admission team to process applications efficiently and provide accurate documentation.

Requirements

PREFERRED QUALIFICATION, EXPERIENCE AND JOB COMPETENCIES

Minimum Academic Qualification

• Candidates must possess at least a bachelor's degree in business or a related discipline.

Experience

• Candidates with 3-5 years of working experience in sales and marketing, preferably in the education industry.

Core Competencies

• Good command of spoken and written English and Bahasa Melayu. Proficiency in Mandarin and other dialects will be an added advantage.
• Excellent sales and customer service skills with proven negotiation skills.
• Strong organisational skills and attention to detail.
• Able to thrive in a fast‑paced environment and work under pressure.
• Proficiency with Microsoft, CRM or related software.