Education Consultant (Fully Remote)

Randstad Malaysia; Kuala Lumpur; Hybrid; MYR 60,000 - 90,000; Full time

Job summary

Randstad Malaysia is seeking an Education Consultant to manage the full lifecycle of student applications, focusing on process execution, documentation verification, milestone tracking, and seamless cross‑cultural communication between families, schools, and internal teams.

You will oversee student records, coordinate submissions and interview schedules, provide regular progress updates, and support events such as school fairs and information sessions, all while operating in virtual or hybrid

Qualifications

• Diploma with relevant work experience or a Bachelor’s degree.
• 2–4 years in case management, administration, or student services.
• Experience managing multiple projects or client cases with clear timelines and deliverables.
• Experience in virtual or hybrid work settings with minimal supervision.
• Fluency in English; Mandarin or Asian language a plus.

Responsibilities

• End-to-End Case Management: manage student onboarding, gather requirements, set up accounts, track milestones and ensure timely submission.
• Coordination & Scheduling: schedule client interviews, coordinate test registrations, assist with school visits and visa processes.
• Documentation & Systems Oversight: collect, review and verify student information and documents, maintain records and SOP compliance.
• Client & School Communication: serve as primary operational contact for families, provide progress updates, liaise with overseas schools.
• Flexible Engagement: communicate across digital channels and time zones, including weekend calls with clients and partners.
• Process Improvement & Events: identify bottlenecks to optimise SOPs and assist in events like school fairs and seminars.

Skills

English fluency

Mandarin or Asian language

Education

Bachelor Degree

Job description

About the company

Randstad is representing a premier global education advisory firm specializing in guiding high-achieving students and families toward placement in top-tier international independent boarding schools and world-renowned universities. We are seeking an operational, highly organized, and detail-oriented Education Consultant to join our dynamic international team.
In this role, you will manage the full end-to-end lifecycle of student applications—focusing on process execution, documentation verification, timeline tracking, and seamless cross-cultural communication between families, schools, and internal teams. You will oversee student records, coordinate application submissions and interview schedules, and serve as a reliable primary point of contact for clients across various time zones.

About the job

• End-to-End Case Management: Manage student onboarding, gather application requirements, set up application accounts, track milestones, and ensure timely submission of all application components.

• Coordination & Scheduling: Schedule client interviews, coordinate standardized test registrations, assist with school visits, and support enrollment and visa application processes.

• Documentation & Systems Oversight: Collect, review, and verify student information and documents for accuracy. Maintain student records and case data while ensuring version control and SOP compliance.

• Client & School Communication: Serve as the primary operational point of contact for families. Provide regular progress updates, address inquiries promptly, and liaise directly with overseas schools and universities regarding requirements and outcomes.

• Flexible Engagement: Communicate across multiple digital channels (email, WhatsApp, text) and time zones, which includes participating in frequent weekend calls with clients and international partner institutions.

• Process Improvement & Events: Identify workflow bottlenecks to help optimize company SOPs, and assist in executing events such as school fairs, family seminars, and info sessions.

Skills & Requirements

• Diploma with relevant work experience or a Bachelor’s degree.
• 2–4 years in case management, administration, or student services. Knowledge of admissions and recruitment processes is an advantage.
• Proven experience managing multiple projects or client cases simultaneously with clear timelines and deliverables.
• Previous experience in virtual or hybrid work settings with minimal supervision is required.
• Fluency in English is required; proficiency in Mandarin or another Asian language is an added advantage.

Skills

no additional skills required

Qualifications

no additional qualifications required

Education

Bachelor Degree