Remote Pet Sales & Merchandising Executive

PETOUR MALAYSIA SDN BHD; Kajang; Hybrid; MYR 29,000 - 51,000; Full time

Job summary

PETOUR MALAYSIA SDN BHD is seeking a Sales Merchandiser Executive to drive sales, visit pet shops and retail outlets, and expand the customer base within the assigned region. The role combines remote work with extensive travel across Malaysia to ensure product visibility and strong relationships with customers.

No prior merchandising experience is required—fresh graduates are welcome, and comprehensive training will be provided to help you succeed in this field-based role.

Qualifications

• Fresh graduates and candidates with no prior sales or merchandising experience are welcome.
• Training will be provided.
• Minimum SPM / Diploma in Marketing, Business, Sales, Retail Management, or a related field.
• Experience in sales, merchandising, retail, promoter, roadshow, telemarketing, customer service, or field sales is an added advantage.
• Experience in the pet industry or FMCG/retail industry is a plus.
• Excellent communication and interpersonal skills, with good command of Bahasa Malaysia. Proficiency in English and Mandarin is an added advantage.
• Comfortable with frequent travel and willing to travel extensively within Malaysia.
• Possess own transport and a valid driving licence.
• Confident, outgoing, and comfortable approaching new customers.
• Self-motivated and able to work independently with minimal supervision.
• Comfortable with outdoor fieldwork and frequent travelling.
• Passionate about pets and the pet care industry is a plus.

Responsibilities

• Visit pet shops, retail outlets, and potential customers regularly to identify new business opportunities.
• Promote Petour products and communicate key product benefits to pet shop owners and retail customers.
• Build and maintain strong relationships with existing and potential customers.
• Handle customer enquiries, quotations, orders, deliveries, and payment follow-ups.
• Drive repeat orders and strengthen existing customer accounts.
• Negotiate and close sales to achieve targets.
• Follow up on outstanding payments and support collection activities.
• Deliver professional after-sales service and resolve customer issues promptly.
• Identify new sales opportunities and expand the customer base.
• Maintain proper product displays, stock levels, and planogram compliance.
• Inspect product placement, shelf condition, price tags, stock availability, and promotional materials during outlet visits.
• Track product availability and stock movement at outlet level.
• Work closely with store personnel to facilitate timely replenishment.
• Execute promotional displays and improve visibility of in-store campaigns.
• Brief store staff on promotions, product features, and key selling points.
• Track competitors’ products, pricing, promotions, and merchandising activities.
• Review outlet sales performance and identify opportunities for growth.
• Maintain accurate records of customer visits, orders, sales activities, stock movement, and outlet conditions.
• Compile and submit regular sales, merchandising, and stock reports with photos for management review.
• Share market feedback and recommend initiatives to improve sales, product visibility, and outlet performance.
• Support other sales and merchandising activities as assigned by management.

Skills

Bahasa Malaysia

English

Mandarin

Communication skills

Customer service

Education

SPM / Diploma in Marketing, Business, Sales, Retail Management

Job description

PETOUR MALAYSIA SDN BHD is seeking a Sales Merchandiser Executive to drive sales, visit pet shops and retail outlets, and expand the customer base within the assigned region. The role combines remote work with extensive travel across Malaysia to ensure product visibility and strong relationships with customers.

No prior merchandising experience is required—fresh graduates are welcome, and comprehensive training will be provided to help you succeed in this field-based role.