(Chinese and English) Customer Support Consultant, emails/live chats (Remote)

SupportYourApp; Johor Bahru; Remote; MYR 98,000 - 147,000; Full time

Benefits offered by this job

Flexible schedule

Fully remote

Inclusive international environment

USD compensation

Referral bonuses

Training & probation

Work-life balance

Growth-focused management

Self-development opportunities

Job summary

SupportYourApp in Malaysia is seeking a Customer Support Consultant to assist clients via chat and email, delivering high-quality service while thriving in a multicultural, multilingual environment with a fully remote setup. You will build lasting relationships, meet team KPIs, stay up-to-date with technology, and securely handle customer information.

Native Chinese and English at B2 level, CRM experience, and a personal laptop with reliable internet are required.

Qualifications

• Native Chinese and English upper intermediate (B2 level).
• At least 6 months of experience in a customer support role.
• Experience with live chats and emails.
• Personal or professional experience in crypto.
• Analytical and research skills.
• Positive and responsible attitude.
• Personal laptop with at least 8GB RAM and stable internet.

Responsibilities

• Provide exceptional customer support via chats and emails.
• Build positive and long-lasting relationships with customers.
• Meet team KPIs.
• Always stay up-to-date with cutting-edge technology.
• Securely work with customers' sensitive information.
• Apply the latest customer happiness practices.
• Maintain working knowledge of our client's products and services.
• Communicate with developers and other departments of various IT companies.

Skills

Chinese (Native)

English (B2)

CRM experience

Customer support

Tools

Salesforce

Zendesk

Job description

Passionate about the world of tech?

What if you had a chance to be a part of the world's leading SaaS, Software, or Hardware solutions?

Passionate about the world of tech?

What if you had a chance to be a part of the world's leading SaaS, Software, or Hardware solutions?
Join our team as a Customer Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals with our People First management approach.
Excited? Let's see what it takes

What you will do:

• Provide exceptional customer support via chats, and emails
• Build positive and long-lasting relationships with customers
• Meet team KPIs
• Always be up-to-date with cutting-edge technology
• Securely work with customers' sensitive information
• Apply the latest and greatest customer happiness practices
• Maintain working knowledge of our client's products and services
• Communicate with developers and other departments of various IT companies

What you need to succeed in this role:

• Native Chinese and English upper intermediate (B2 level)
• At least 6 months of experience in a customer support role
• Experience with live chats and emails
• Personal or professional experience in crypto
• Analytical and research skills
• Positive and responsible attitude
• Personal laptop or computer (at least 8Gb of RAM) and a stable internet connection (minimum 50 Mbps-download and 40 Mbps-upload)

Will be a great plus:

• Experience with CRM systems
• Experience with Salesforce or Zendesk

Benefits and Perks:

• Flexible schedule
• Opportunity to work fully remotely
• Inclusive international environment
• Compensation in USD
• Good bonuses for referring friends
• Paid intensive training and probation
• Work-life balance
• Responsive management interested in your growth and long-lasting cooperation
• Greenhouse conditions for self-development
• The items listed in this section may vary depending on the terms of your engagement. Certain benefits and conditions typically apply to employees; independent contractors may not be eligible for all of these. The specific terms, including compensation, benefits, and work conditions, will be clearly defined in your agreement if selected

Who are we?

SupportYourApp is a Support-as-a-Service company that provides secure technical, customer support, and CX services for tech companies around the globe. We work with clients from over 30 countries and speak over 60 languages. Since 2010, we've become an industry leader in premium outsourced customer support and turned global with 8 hubs around the world. We treat our team like our clients, surrounding them with unlimited care, an individual approach, and a wholesome positive experience. We welcome people with various backgrounds and experiences. Grab the chance to join us.

Visit our website: www.supportyourapp.com

DISCLAIMER

We are a multinational company with unbiased views. The assessment of candidates is not affected by such characteristics as race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity, or any other reason prohibited by law in provision of opportunities and benefits.