Remote Multilingual CS Exec – FinTech SaaS (EN/Mand/Cantonese)

Freelancing; Malaysia; Remote; MYR 33,480 - 50,220; Full time

Job summary

A company providing digital business services is seeking a Customer Support Executive based in Malaysia. This remote role requires exceptional trilingual support in English, Mandarin, and Cantonese. The successful candidate will troubleshoot issues and assist entrepreneurs with business incorporation and accounting processes. With a focus on customer service, candidates should have a Bachelor's degree and a minimum of 0-2 years in support roles. The position offers an opportunity to contribute to client success in a fast-paced environment.

Qualifications

• Minimum 0-2 years of experience in customer support.
• Fresh graduates are welcome.
• Must be located in Malaysia.
• Fluent in spoken English, Mandarin, and Cantonese.

Responsibilities

• Provide exceptional support to entrepreneurs and SMEs.
• Troubleshoot issues related to business incorporation and accounting.
• Guide clients through Sleek’s digital platforms.

Skills

Trilingual support (English, Mandarin, Cantonese)

Customer service skills

Technical proficiency with digital tools

Problem-solving skills

Education

Bachelor's Degree in any field

Tools

Zendesk

Aircall

Slack

Gmail

Job description

A company providing digital business services is seeking a Customer Support Executive based in Malaysia. This remote role requires exceptional trilingual support in English, Mandarin, and Cantonese. The successful candidate will troubleshoot issues and assist entrepreneurs with business incorporation and accounting processes. With a focus on customer service, candidates should have a Bachelor's degree and a minimum of 0-2 years in support roles. The position offers an opportunity to contribute to client success in a fast-paced environment.