Remote Monitoring & Fault Analysis Engineer

KONE; Selangor; On-site; MYR 60,000 - 100,000; Full time

Job summary

KONE Malaysia is seeking an Operations Analysis Engineer within the Remote Monitoring and Support team to identify elevator faults remotely from our Global Operations Centre. You will work with field operations to resolve site issues and ensure reliable elevator and escalator performance for customers worldwide.

Responsibilities include live monitoring, timely escalation, fault analysis, reporting, data collection, and collaboration with area leads to drive improvements.

Qualifications

• Understanding of electrical circuits and components.
• Experience in data handling and interpretation to support decision-making.
• Experience with IoT or remote monitoring is a plus.

Responsibilities

• Perform live monitoring of elevators and escalators to identify abnormalities.
• Escalate critical events promptly to stakeholders until resolution.
• Conduct daily fault analysis and prepare reports for service teams and customers.
• Ensure timely delivery of scheduled reports in collaboration with Area Lead.
• Coordinate with local service teams for corrective actions and site resolutions.
• Identify recurring failures and opportunities to improve reliability.
• Collect and validate operational data for analyses and customer studies.
• Support ad-hoc investigations of equipment data and trends.
• Recommend improvements based on performance analysis and software capabilities.
• Assist with deployment and testing of new monitoring tools and software upgrades.
• Maintain documentation of monitoring activities and follow-up actions.
• Collaborate with global teams to drive continuous improvement and availability.

Skills

Electrical circuits

Troubleshooting

IT infrastructure

Data analysis

Power BI

Advanced Excel

Power Automate

IoT

Education

Bachelor's or Master's Degree in Engineering

Tools

Power BI

Power Automate

Job description

KONE Malaysia is seeking an Operations Analysis Engineer within the Remote Monitoring and Support team to identify elevator faults remotely from our Global Operations Centre. You will work with field operations to resolve site issues and ensure reliable elevator and escalator performance for customers worldwide.

Responsibilities include live monitoring, timely escalation, fault analysis, reporting, data collection, and collaboration with area leads to drive improvements.