Remote MedTech Customer Support Specialist

Becton Dickinson; Kuala Lumpur; On-site; MYR 78,000 - 112,000; Full time

Job summary

BD, a leading medical technology company, is hiring a Customer Support Specialist in Kuala Lumpur. You will be the first voice for healthcare clients, handling inbound calls, documenting concerns, and escalating where needed to ensure quick resolutions.

The role requires 1–5 years of technical or customer support experience, strong SQL and Windows OS knowledge, and the ability to work under pressure while maintaining professional communication.

Qualifications

• Bachelor's degree preferred.
• 1–5 years of technical or customer support experience.
• Ability to document and escalate incidents accurately.

Responsibilities

• Handle inbound support calls from healthcare clients in a professional and timely manner.
• Document client details, concerns, and escalation steps clearly.
• Troubleshoot and resolve incidents or route to appropriate support tier.
• Escalate complex issues and ensure timely callbacks.
• Coordinate with field implementation for installations and shipment of parts.

Skills

SQL Server

SSIS

SQL Reporting Services

OS knowledge

Windows Services

IIS

Web Applications

Performance Counters

Group Policies

Security Permissions

Networking topology

DNS

DHCP

LAN/WAN

Telnet

Ports

XML

Active Directory

VMware

Education

Bachelor's degree

Tools

SQL Server

Job description

BD, a leading medical technology company, is hiring a Customer Support Specialist in Kuala Lumpur. You will be the first voice for healthcare clients, handling inbound calls, documenting concerns, and escalating where needed to ensure quick resolutions.

The role requires 1–5 years of technical or customer support experience, strong SQL and Windows OS knowledge, and the ability to work under pressure while maintaining professional communication.