Remote Healthcare Tech Support Specialist — Make an Impact

Becton Dickinson Sdn. Bhd.; Kuala Lumpur; Presencial; MYR 56.000 - 100.000; Jornada completa

Descripción de la vacante

Becton Dickinson Sdn. Bhd. Kuala Lumpur is seeking a Customer Support Specialist to handle inbound calls from doctors, nurses, pharmacies and healthcare providers, resolve incidents, and escalate as necessary. You will document client details and manage ticket queues in a fast-paced environment.

The role requires 1-5 years of technical/customer support experience and strong communication skills. Bachelor's degree preferred. The position is full-time on-site in Kuala Lumpur.

Formación

• Bachelor's degree preferred.
• 1-5 years technical/customer support experience.
• Experience handling inbound calls from healthcare entities is a plus.
• Ability to document client details and escalate tickets when needed.
• Strong written and verbal communication in a professional manner.

Responsabilidades

• Follow necessary Customer Support protocols.
• Interact with customers professionally via verbal and written communication.
• Promptly answer support calls and document with urgency.
• Accurately document client interactions and escalate as needed.
• Coordinate with cross-functional teams and field implementation.
• Assist in shipment of parts and supplies to customers.
• Resolve open tickets and communicate resolutions to clients.

Conocimientos

SQL Server

SSIS

SQL Reporting

Operating Systems

Windows Services

IIS/Web Apps

Performance Counters

Group Policies

Security Permissions

Networking

DNS

DHCP

LAN/WAN

Telnet

Ports

XML

Log Review

Active Directory

VMware

Educación

Bachelor's degree

Herramientas

SQL Server

SSIS

SQL Reporting Services

Windows

Active Directory

VMware

Descripción del empleo

Becton Dickinson Sdn. Bhd. Kuala Lumpur is seeking a Customer Support Specialist to handle inbound calls from doctors, nurses, pharmacies and healthcare providers, resolve incidents, and escalate as necessary. You will document client details and manage ticket queues in a fast-paced environment.

The role requires 1-5 years of technical/customer support experience and strong communication skills. Bachelor's degree preferred. The position is full-time on-site in Kuala Lumpur.