Technical Support Specialist

Becton Dickinson; Kuala Lumpur; On-site; MYR 39,000 - 61,000; Full time

Job summary

Becton Dickinson is seeking a Technical Support Specialist for our Kuala Lumpur Global Services Centre. You will be the first point of contact for internal and external customers, providing essential technical assistance and troubleshooting for IT-related issues to ensure prompt resolution and high customer satisfaction.

Responsibilities include handling end-user inquiries via phone, email, and chat, diagnosing problems, documenting interactions, and maintaining computer systems.

Qualifications

• Diploma or Bachelor's degree in Information Technology or related field.
• 1–3 years of experience in technical support or help desk.
• Strong understanding of Windows operating systems and Microsoft Office Suite.
• Familiarity with TCP/IP, DNS, DHCP, VPN.
• Experience with ticketing systems (e.g., ServiceNow, Zendesk).
• Excellent problem-solving and analytical skills.
• Strong written and verbal communication; able to explain technical concepts clearly.
• Customer-focused with a patient and empathetic approach.
• Ability to work independently and in a fast-paced team.
• Relevant IT certifications (e.g., CompTIA A+, ITIL Foundation) are a plus.
• Proficiency in English; additional languages a plus.

Responsibilities

• Provide technical support to end-users via phone, email, and chat for hardware, software, and network issues.
• Diagnose and resolve technical problems; escalate complex issues when needed.
• Document all interactions and resolutions in the ticketing system.
• Install, configure, and maintain computer systems, software, and peripherals.
• Assist with user account management: creation, modification, password resets.
• Conduct basic network troubleshooting and connectivity checks.
• Educate users on IT best practices and safe usage.
• Create and update knowledge base articles and support documentation.
• Adhere to IT policies, procedures and security guidelines.
• Collaborate with IT teams to improve service delivery and resolve recurring issues.
• Perform other duties as assigned by management.

Skills

Windows OS

MS Office

Networking basics

VPN

ServiceNow

Zendesk

Communication

Customer focus

Teamwork

IT certifications

English

Education

Diploma or Bachelor’s degree in IT

Tools

ServiceNow

Zendesk

Job description

We are the people who give possibilities purpose BD is one of the largest global medical technology companies in the world. Advancing the world of health is our Purpose, and it’s no small feat. It takes the imagination and passion of all of us—from design and engineering to the manufacturing and marketing of our billions of MedTech products per year—to look at the impossible and find transformative solutions that turn dreams into possibilities.

Job Title

Technical Support Specialist

Job Summary

As a Technical Support Specialist at Becton Dickinson Global Services Centre, you will be the first point of contact for our internal and external customers, providing essential technical assistance and troubleshooting for a variety of IT-related issues. Your primary goal will be to ensure prompt resolution of problems, maintaining high levels of customer satisfaction and operational efficiency.

Job Responsibilities

• Provide technical support and guidance to end-users via phone, email, and chat for hardware, software, and network-related issues.
• Diagnose and resolve technical problems efficiently, escalating complex issues to appropriate teams when necessary.
• Document all support interactions, including problem descriptions, troubleshooting steps taken, and resolutions in the ticketing system.
• Install, configure, and maintain computer systems, software applications, and peripherals.
• Assist with user account management, including creation, modification, and password resets.
• Conduct basic network troubleshooting and connectivity checks.
• Educate users on best practices for using IT systems and applications.
• Participate in the creation and maintenance of knowledge base articles and support documentation.
• Adhere to IT policies, procedures, and security guidelines.
• Collaborate with other IT teams to improve service delivery and resolve recurring issues.
• Perform other duties as assigned by management.

Job Qualifications

• Diploma or Bachelor's degree in Information Technology, Computer Science, or a related field.
• 1-3 years of experience in a technical support or help desk role.
• Strong understanding of Windows operating systems and Microsoft Office Suite.
• Familiarity with network fundamentals (TCP/IP, DNS, DHCP, VPN).
• Experience with ticketing systems (e.g., ServiceNow, Zendesk).
• Excellent problem-solving and analytical skills.
• Strong communication skills, both written and verbal, with the ability to explain technical concepts clearly to non-technical users.
• Customer-focused with a patient and empathetic approach.
• Ability to work independently and as part of a team in a fast-paced environment.
• Relevant IT certifications (e.g., CompTIA A+, ITIL Foundation) are a plus.
• Proficiency in English; additional language skills may be an advantage.

Why Join Us?

To find purpose in the possibilities, we need people who can see the bigger picture, who understand the human story that underpins everything we do. We welcome people with the imagination and drive to help us reinvent the future of healthcare. At BD, you’ll discover a culture in which you can learn, grow and thrive. We believe that when people connect in person, we learn faster, collaborate more deeply, and build a stronger culture. Join us and enjoy a culture where face-to-face collaboration supports your learning, your progress, and your success.

To learn more about BD visit https://bd.com/careers.

Becton, Dickinson, and Company is an Equal Opportunity Employer. We evaluate applicants without regard to race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, and other legally protected characteristics.

Primary Work Location MYS Kuala Lumpur - Jalan Kerinchi

Additional Locations Work Shift

BD is a leading global medical technology company that creates medical technology, devices and laboratory equipment for a variety of needs across the healthcare continuum. At BD, we are looking for candidates who possess passion, innovative solutions and a commitment to our one mission of improving access to groundbreaking medical and biotechnology services for people near and far, delivering state-of-the-art technology and cutting-edge research in the battle to fight and cure infectious diseases. With a global reach that extends across 50 countries worldwide, our network of professionals collaborates on effective measures to deliver enhanced patient quality such as lower health care delivery costs, improved health care and safety, and expanded health care for all. Join our company and see how you can become a part of one global mission to make a difference in human health.