Multiskilled Medical Tech Support Specialist

Becton, Dickinson and Company; Kuala Lumpur; On-site; MYR 60,000 - 90,000; Full time

Job summary

Becton, Dickinson and Company (BD) is hiring a Connected Med Management Technical Support Specialist (multiskilled) in Kuala Lumpur. You will support two core BD products, handle escalations, remote troubleshooting, and coordinate with field technicians to resolve issues, while maintaining strong customer communication.

The role emphasizes cross-functional collaboration, ongoing training, and adherence to service standards while supporting North America day hours from Malaysia as part of a

Qualifications

• Bachelor's degree in Computer Science, IT or Information Systems, or 4+ years of equivalent experience.
• 3+ years of Microsoft SQL experience.
• CompTIA A+ or N+ preferred.
• Ability to communicate technical solutions to a non-technical audience.
• Windows Server (2008+) and Desktop Administration.
• Networking topology and terminology.
• Active Directory Administration.
• VMware terminology and administration.

Responsibilities

• Provide technical service and field support to BD’s dispensing customers.
• Resolve complex, time-sensitive, high-risk issues, including customer escalations and sites down.
• Remote troubleshooting and dispatching cases to field service technicians.
• Maintain knowledge articles and CRM data quality; document case notes clearly.
• Collaborate across teams to ensure timely resolution and customer-focused communication.

Skills

Customer service

Technical troubleshooting

Communication

Team collaboration

Education

Bachelor's degree in CS/IT/IS or 4+ years experience

Tools

Microsoft SQL

Windows Server

Active Directory

VMware

IIS

Job description

Becton, Dickinson and Company (BD) is hiring a Connected Med Management Technical Support Specialist (multiskilled) in Kuala Lumpur. You will support two core BD products, handle escalations, remote troubleshooting, and coordinate with field technicians to resolve issues, while maintaining strong customer communication.

The role emphasizes cross-functional collaboration, ongoing training, and adherence to service standards while supporting North America day hours from Malaysia as part of a