Remote M365 Collaboration Triage Engineer

Nufarm; Kuala Lumpur; Remote; MYR 60,000 - 120,000; Full time

Job summary

Nufarm, a global crop protection and seed technologies company, is seeking an experienced M365 Collaboration Triage Engineer to support APAC and global workforce. This remote role focuses on Level 2 triage for Microsoft 365, Teams, SharePoint Online, OneDrive and AI services, collaborating with regional L1 teams to resolve issues efficiently.

You will troubleshoot across Microsoft 365 Apps, Power Platform, Copilot and Azure AI services, contribute to knowledge management, and drive continuous

Qualifications

• Approx. 3–5 years in IT service desk, desktop support or end-user support in a Microsoft 365 environment.
• Strong troubleshooting across Microsoft 365 collaboration and productivity services.
• Hands-on experience with Teams, SharePoint Online and OneDrive for Business.

Responsibilities

• Act as Level 2 triage and escalation point for Microsoft 365 incidents and requests.
• Troubleshoot and resolve issues across Teams, SharePoint Online, OneDrive and 365 Apps.
• Provide remote guidance to L1/L1.5 support teams and coach on best practices.

Skills

Microsoft 365

Troubleshooting

Remote support

ITIL/ITSM

Customer service

Cross-functional teamwork

Tools

Microsoft Teams

SharePoint Online

OneDrive for Business

Power Apps

Power Automate

Dataverse

Copilot Studio

Azure AI/ Copilot

Job description

Nufarm, a global crop protection and seed technologies company, is seeking an experienced M365 Collaboration Triage Engineer to support APAC and global workforce. This remote role focuses on Level 2 triage for Microsoft 365, Teams, SharePoint Online, OneDrive and AI services, collaborating with regional L1 teams to resolve issues efficiently.

You will troubleshoot across Microsoft 365 Apps, Power Platform, Copilot and Azure AI services, contribute to knowledge management, and drive continuous