Remote M365 Collaboration Engineer — Teams & AI
Nufarm Malaysia Sdn Bhd
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Job summary
Nufarm Malaysia Sdn Bhd is seeking an experienced M365 Collaboration Triage Engineer to join our Global IT team. You’ll provide Level 2 triage and escalation for Microsoft 365 workloads across APAC, troubleshooting Teams, SharePoint Online, OneDrive, Copilot, and related services.
You’ll collaborate with regional L1 teams, deliver remote guidance, maintain knowledge bases, and ensure incidents are resolved in line with ITIL and service levels. This role offers global exposure and growth.
Qualifications
- Three to five years of practical IT support in a Microsoft 365 environment.
- Strong troubleshooting across Teams, SharePoint Online and OneDrive.
- Experience guiding regional L1/L1.5 teams remotely.
Responsibilities
- Act as Level 2 triage and escalation point for M365 incidents.
- Troubleshoot Teams, SharePoint Online, OneDrive for Business and Copilot.
- Collaborate with regional L1/L1.5 teams; provide remote guidance.
- Support Planner, Loop, Forms, Bookings, Whiteboard and Viva suite.
- Maintain knowledge base articles and contribute to service improvements.
- Ensure incidents follow ITIL processes and are documented in the ITSM platform.
Skills
Tools
Job description
Nufarm Malaysia Sdn Bhd is seeking an experienced M365 Collaboration Triage Engineer to join our Global IT team. You’ll provide Level 2 triage and escalation for Microsoft 365 workloads across APAC, troubleshooting Teams, SharePoint Online, OneDrive, Copilot, and related services.
You’ll collaborate with regional L1 teams, deliver remote guidance, maintain knowledge bases, and ensure incidents are resolved in line with ITIL and service levels. This role offers global exposure and growth.
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