L2 EUC Support Engineer – Microsoft 365 & Intune

Nufarm Malaysia Sdn Bhd; Kuala Lumpur; Remote; MYR 60,000 - 90,000; Full time

Benefits offered by this job

5 day week

Salary and insurance coverage

Job summary

Nufarm Malaysia Sdn Bhd is seeking a Level 2 End-User Computing support specialist to assist regional and global workforce remotely. You will act as escalation for endpoint, identity, and collaboration issues, working with L1/L1.5 teams and Senior L2 Engineers as needed.

The role emphasizes troubleshooting Windows 10/11 devices, Microsoft 365 services, Intune management, Entra ID and AD accounts, plus supporting Exchange Online and Teams telephony.

Qualifications

• Approximately three to five years of practical IT service desk or end-user computing experience.
• Hands-on experience providing Level 2 support within a Microsoft 365 environment.

Responsibilities

• Act as regional Level 2 escalation point for end-user computing incidents and requests.
• Troubleshoot endpoint, application, messaging, collaboration, connectivity and identity-access issues.
• Support Windows 10/11 endpoints and Intune-managed devices.
• Guide L1 and L1.5 teams remotely and provide coaching.

Skills

Microsoft 365

Intune

Entra ID

Active Directory

Windows 10/11

Troubleshooting

Tools

Office 365 Admin

Job description

This is an exciting opportunity to provide Level 2 end-user computing support to Nufarm's regional and global workforce. Working remotely, you'll partner closely with regional L1 and L1.5 support teams, acting as their technical escalation point and helping them resolve endpoint, application, collaboration and access-related issues. As a capable technical generalist, you'll troubleshoot a broad range of Windows, Microsoft 365, Microsoft Intune, identity, messaging and connectivity issues. You'll also engage Senior L2 Engineers and the EUC Services Infra Lead when complex solution design or deeper technical guidance is required.

Key responsibilities

• Act as the regional Level 2 escalation point for end-user computing incidents and service requests.
• Troubleshoot and resolve endpoint, application, messaging, collaboration, connectivity and identity-access issues.
• Partner with regional L1 and L1.5 support teams by providing remote technical guidance, coaching and troubleshooting support.
• Support Windows 10 and Windows 11 endpoints and Microsoft Intune-managed devices.
• Troubleshoot application deployment, mobile device management, device compliance and Windows Autopilot provisioning issues.
• Support Windows 365, Azure Virtual Desktop, Microsoft Edge configuration and Universal Print.
• Manage day-to-day Microsoft Entra ID and Active Directory support, including accounts, groups, passwords, MFA, Conditional Access and application access.
• Support the HR-driven Joiner, Mover and Leaver lifecycle, escalating complex identity matters when required.
• Troubleshoot Exchange Online mailboxes, mail flow, SMTP relay and Exchange Online Protection transport rules.
• Provide first-level support for Microsoft Teams telephony and meeting-room devices, including PSTN calling, auto attendants and room hardware.

About you

• Approximately three to five years of practical experience in an IT service desk, desktop support, end-user computing or similar technical support role.
• Hands-on experience providing Level 2 support within a Microsoft 365 environment.
• Strong troubleshooting and analytical skills across Windows 10 and Windows 11 laptops and desktops.
• Practical experience supporting endpoint and application issues, software installations and mobile devices.
• Working knowledge of Microsoft Intune-managed devices, including application installations, device compliance, mobile device management and endpoint support.
• Experience supporting Microsoft Entra ID or Active Directory accounts, groups, passwords, MFA and access-related requests.
• Good understanding of Microsoft 365 productivity and collaboration tools, including Outlook, Teams, SharePoint and OneDrive.
• Experience troubleshooting everyday network connectivity, VPN and printing issues.
• Ability to guide and support L1 and L1.5 teams remotely.
• Working knowledge of ITIL incident, request and change-management processes.

About us

Nufarm is a global crop protection and seeds technologies company that helps farmers and businesses meet the global challenges of food, feed, fibre and food production. Whether it's commercialising the world's first plant-based omega-3, launching precision agricultural solutions, unlocking biomass oils for more sustainable fuels and fast-moving consumer goods, introducing innovative crop protection solutions, or delivering the crop and seed solutions farmers depend on every day, Nufarm is evolving with agriculture to drive value for customers.

Nufarm Malaysia was established in 1992 and it's a subsidiary of Nufarm Limited which is listed on the Australian Stock Exchange, Australia.

Nufarm deals in crop protection products. Our core businesses are in the crop protection, and turf sectors. We offer a diverse range of products including herbicines, insecticides, fungicides and plant growth regulators to the agricultural and turf market nationwide. Besides its presence in crop protection, Nufarm is also a main supplier of other products related to the turf industry in Malaysia and Singapore.

We are a 5 day week company, offering a competitive salary and insurance coverage.

Nufarm Malaysia was established in 1992 and it's a subsidiary of Nufarm Limited which is listed on the Australian Stock Exchange, Australia.

Nufarm deals in crop protection products. Our core businesses are in the crop protection, and turf sectors. We offer a diverse range of products including herbicines, insecticides, fungicides and plant growth regulators to the agricultural and turf market nationwide. Besides its presence in crop protection, Nufarm is also a main supplier of other products related to the turf industry in Malaysia and Singapore.

We are a 5 day week company, offering a competitive salary and insurance coverage.