Remote L1 IT Support Engineer — Secure, On‑Call Helpdesk

Techdirect Sdn Bhd; Malacca City; Remote; MYR 28,000 - 47,000; Full time

Job summary

Techdirect Sdn Bhd is hiring a Remote L1 Support Engineer to support managed service customers across network, systems, identity, and cybersecurity. You will respond to alerts, carry out troubleshooting, maintain ticket records, and escalate to the appropriate engineering or customer teams.

The role involves first-line checks on Windows endpoints and servers, plus basic network troubleshooting using common tools.

Qualifications

• 1–3 years of experience in an IT service desk, NOC, or infrastructure support role.
• Working knowledge of TCP/IP, DNS, DHCP, VPN, firewalls, and basic network troubleshooting tools.

Responsibilities

• Receive, categorize, prioritise, and track incidents in the ITSM system.
• Perform basic network checks across office and cloud environments.
• Review system alerts and perform first line checks on Windows endpoints, servers, and services.
• Recognise security indicators and escalate promptly.
• Resolve standard issues and perform authorised account/restorative actions.
• Monitor ticket progress and provide clear updates.
• Follow customer procedures, escalation paths, and shift handover requirements.

Skills

IT service desk

Ticketing

Communication

Incident escalation

Tools

Ping

Tracert

NSLookup

Windows OS

Microsoft 365

Active Directory

Cloud identity

Virtualized environments

Job description

Techdirect Sdn Bhd is hiring a Remote L1 Support Engineer to support managed service customers across network, systems, identity, and cybersecurity. You will respond to alerts, carry out troubleshooting, maintain ticket records, and escalate to the appropriate engineering or customer teams.

The role involves first-line checks on Windows endpoints and servers, plus basic network troubleshooting using common tools.