Remote L1 Technical Support Specialist

Scicom (MSC) Berhad

Kuala Lumpur

Remote

MYR 38,000 - 51,000

Full time

14 days+

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Benefits offered by this job

Performance bonus

Annual leave 15 days

Medical coverage

Medical leave 14 days

Job summary

Scicom (MSC) Berhad in Malaysia is seeking an L1.0 Technical Support to deliver technical support and customer service to users and clients. You will handle calls and digital interactions, diagnose problems, and provide resolutions or dispatch services as needed.

The role emphasizes end-to-end case management, KPI achievement, and flexibility with shift times, with a work-from-home/remotely setup under minimal supervision.

Qualifications

Degree or Diploma or equivalent professional qualification.
Fresh graduate with good communication skills and basic technical handling experience.
Understanding of desktop, laptop and tablet hardware and technology.
Technical knowledge with problem solving and troubleshooting skills.
Excellent customer service skills and professionalism in spoken and written English.
Commitment to team environment and leadership support when needed.

Responsibilities

Receive calls and digital interactions to assist customers with technical issues.
Diagnose problems and provide resolutions or dispatch for service.
Resolve cases end-to-end and update customers on progress.
Meet and strive to exceed customer expectations.
Stay updated with new processes and product releases.

Skills

Technical support

Troubleshooting

Customer service

Communication skills

English proficiency

Education

Degree or Diploma

Tools

Microsoft Windows

Microsoft Office

Job description

The role emphasizes end-to-end case management, KPI achievement, and flexibility with shift times, with a work-from-home/remotely setup under minimal supervision.

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