Impactful Field Support Engineer (L1) - Remote/Onsite

NTT DATA, Inc.; Petaling Jaya; Hybrid; MYR 67,000 - 100,000; Full time

Benefits offered by this job

Hybrid Working

Job summary

NTT DATA, Inc. is hiring an entry-level Cross Technology Service Delivery Field Support Engineer (L1) in Malaysia. You will provide professional first-line remote and onsite technical support to clients, resolve incidents, and aim for zero SLA misses.

This role involves routine tasks, reporting to L2 when necessary, and collaborating with client environments. The ideal candidate has a Bachelor’s degree in IT/Computing, basic networking knowledge, and experience with collaboration tools like

Qualifications

• Bachelor's degree in IT/Computing or related field.
• CCNA DC or Networking cert is preferred.
• Experience with remote support and basic networking concepts.
• Familiarity with collaboration tools (WebEx, Call Manager) is a plus.

Responsibilities

• Provide first-line remote and onsite technical support to clients.
• Diagnose and resolve incidents, following standard procedures.
• Escalate issues to L2 when needed and track SLA compliance.
• Coordinate with client IT environments, carriers, and vendors.
• Document incidents with clear details for future reference.
• Follow shift handover procedures to ensure service continuity.

Skills

Customer service

Remote support

Networking basics

SLA management

Communication skills

Education

Bachelor's in IT/Computing

CCNA DC or Networking cert

Tools

Cisco tools

Webex

Monitoring tools

Job description

NTT DATA, Inc. is hiring an entry-level Cross Technology Service Delivery Field Support Engineer (L1) in Malaysia. You will provide professional first-line remote and onsite technical support to clients, resolve incidents, and aim for zero SLA misses.

This role involves routine tasks, reporting to L2 when necessary, and collaborating with client environments. The ideal candidate has a Bachelor’s degree in IT/Computing, basic networking knowledge, and experience with collaboration tools like