Impactful Field Support Engineer (L1) - Remote/Onsite

NTT DATA, Inc.

Petaling Jaya

Hybrid

MYR 67,000 - 100,000

Full time

14 days+
Application generator

Stand out for this role — generate a tailored resume and cover letter in about a minute.

Get past ATS filters

Benefits offered by this job

Hybrid Working

Job summary

NTT DATA, Inc. is hiring an entry-level Cross Technology Service Delivery Field Support Engineer (L1) in Malaysia. You will provide professional first-line remote and onsite technical support to clients, resolve incidents, and aim for zero SLA misses.

This role involves routine tasks, reporting to L2 when necessary, and collaborating with client environments. The ideal candidate has a Bachelor’s degree in IT/Computing, basic networking knowledge, and experience with collaboration tools like

Qualifications

  • Bachelor's degree in IT/Computing or related field.
  • CCNA DC or Networking cert is preferred.
  • Experience with remote support and basic networking concepts.
  • Familiarity with collaboration tools (WebEx, Call Manager) is a plus.

Responsibilities

  • Provide first-line remote and onsite technical support to clients.
  • Diagnose and resolve incidents, following standard procedures.
  • Escalate issues to L2 when needed and track SLA compliance.
  • Coordinate with client IT environments, carriers, and vendors.
  • Document incidents with clear details for future reference.
  • Follow shift handover procedures to ensure service continuity.

Skills

Customer service
Remote support
Networking basics
SLA management
Communication skills

Education

Bachelor's in IT/Computing
CCNA DC or Networking cert

Tools

Cisco tools
Webex
Monitoring tools

Job description

NTT DATA, Inc. is hiring an entry-level Cross Technology Service Delivery Field Support Engineer (L1) in Malaysia. You will provide professional first-line remote and onsite technical support to clients, resolve incidents, and aim for zero SLA misses.

This role involves routine tasks, reporting to L2 when necessary, and collaborating with client environments. The ideal candidate has a Bachelor’s degree in IT/Computing, basic networking knowledge, and experience with collaboration tools like

Get your free, confidential resume review.

or drag and drop your file here.

Similar jobs

Similar jobs worth comparing

Hybrid Field Support Engineer — Entry Level
Hybrid Field Support Engineer — Entry Level

NTT Limited • Petaling Jaya

Hybrid
MYR 67,000 - 100,000
Hybrid Working
Remote & Onsite Network Engineer (L2) – Field Support
Remote & Onsite Network Engineer (L2) – Field Support

NTT DATA, Inc. • Petaling Jaya

On-site
MYR 72,000 - 108,000
Field & Remote Network Engineer (L2)
Field & Remote Network Engineer (L2)

NTT DATA • Kuala Selangor

On-site
MYR 60,000 - 90,000
Entry-Level Field Support Engineer - Remote & Onsite
Entry-Level Field Support Engineer - Remote & Onsite

NTT MSC Sdn Bhd • Selangor

Hybrid
MYR 30,000 - 42,000
Field Service Delivery Engineer: Remote & Onsite
Field Service Delivery Engineer: Remote & Onsite

NTT America, Inc. • Petaling Jaya

Hybrid
MYR 42,000 - 58,000
Hybrid working
Data Center Field Support Engineer (L2) – Hybrid
Data Center Field Support Engineer (L2) – Hybrid

NTT Ltd. • Petaling Jaya

Hybrid
MYR 60,000 - 90,000
Hybrid Working
Service Delivery Field Support Engineer (L1
Service Delivery Field Support Engineer (L1

NTT Limited • Petaling Jaya

On-site
MYR 67,000 - 100,000
Hybrid Working
Service Delivery Field Support Engineer (L1
Service Delivery Field Support Engineer (L1

NTT DATA, Inc. • Petaling Jaya

Hybrid
MYR 67,000 - 100,000
Hybrid Working
Cloud & Virtualization Field Support Engineer (L2)
Cloud & Virtualization Field Support Engineer (L2)

NTT DATA • Kuala Selangor

Hybrid
MYR 67,000 - 112,000
Entry-Level MS Engineer — English/Mandarin/Cantonese
Entry-Level MS Engineer — English/Mandarin/Cantonese

NTT America, Inc. • Cyberjaya

Hybrid
MYR 45,000 - 78,000