Customer Care Support Specialist (Korean Speaker)

S&P Global; George Town; Hybrid; MYR 36,000 - 60,000; Full time

Job summary

S&P Global Market Intelligence in Malaysia is seeking a Customer Care Support Analyst to act as primary contact for client inquiries, troubleshoot issues across Global Risk and Economics solutions, and provide first-level technical support. The role emphasizes collaboration with Product, Sales, Delivery and Data teams to deliver comprehensive client solutions and maintain knowledge resources.

This hybrid role requires 1–3 years in client services, fluent Korean and English, and a proactive

Qualifications

• 1–3 years in client services or related client-facing roles.
• Fluent in Korean and English with excellent written and verbal communication.
• Strong analytical and problem-solving abilities with attention to detail.
• Willing to attend at least one in-person interview at the nearest S&P Global office.

Responsibilities

• Act as primary contact for client inquiries and manage relationships to ensure client satisfaction.
• Troubleshoot and resolve issues related to Global Risk and Economics solutions and delivery workflows.
• Provide first-level technical support for delivery solutions with ownership of client requirements.
• Collaborate with Product, Sales, Delivery and Data teams to deliver comprehensive client solutions.
• Maintain records of client interactions and contribute to the knowledge base.

Skills

Customer service

Communication

Analytical thinking

Problem solving

Korean language

English language

Tools

Salesforce

Ticketing systems

APIs

Job description

About The Role

Grade Level (for internal use): 09

Job Title: Customer Care Support Analyst

Location:

Virtual, Pulau Pinang (Penang), Malaysia

The Team:

Our Customer Care Support team in Malaysia is distinguished by its deep product knowledge and strong cross-functional collaboration. The team acts as a vital bridge between clients and internal teams, ensuring efficient resolution of queries with expert insights. Operating within Global Risk and Economics solutions, the team offers exposure to a dynamic global portfolio, fostering a collaborative, supportive, and solution-oriented culture that prioritizes continuous learning and teamwork.

Responsibilities And Impact

• Act as a primary point of contact for client inquiries, managing communication and relationships to ensure high client satisfaction and retention.
• Troubleshoot and resolve complex issues related to Global Risk and Economics solutions, platforms, and delivery workflows, ensuring accuracy and timeliness.
• Provide first-level technical support for various delivery solutions, demonstrating ownership of complex client requirements and high-impact issues.
• Collaborate effectively with cross-functional teams, including Product, Sales, Delivery, and Data, to ensure comprehensive client solutions and continuous service improvement.
• Maintain meticulous records of client interactions and contribute to the knowledge base to enhance team efficiency and problem-solving capabilities.
• All employees are required to work from the office a minimum of 2 days per week.

What We’re Looking For

Basic Required Qualifications:

• An S&P Global employee at this level would typically have 1-3 years of experience in client services, customer support, or related client‑facing roles.
• Fluent in both Korean and English, with excellent written and verbal communication skills.
• Strong analytical and problem‑solving abilities, keen attention to detail, the capacity to quickly learn new products/processes, and the ability to stay highly organized in a high‑volume environment.
• We require all external candidates who reach the final stage of our interview process to attend at least one in-person interview, which is ordinarily at your nearest S&P Global office. This must be completed before we can proceed to an offer.

Additional Preferred Qualifications

• Experience with country risk, economic indicators, or related market intelligence solutions.
• Experience with CRM systems (e.g., Salesforce) and ticketing platforms, coupled with a basic understanding of APIs and data delivery methods.
• Demonstrated resourcefulness and a solution-oriented approach, adapting to new information and identifying appropriate courses of action.
• A collaborative mindset, actively seeking ways to work with others and contribute beyond assigned tasks, fostering a supportive team environment.

About S&P Global Market Intelligence

At S&P Global Market Intelligence, a division of S&P Global we understand the importance of accurate, deep and insightful information. Our team of experts delivers unrivaled insights and leading data and technology solutions, partnering with customers to expand their perspective, operate with confidence, and make decisions with conviction.

For more information, visit www.spglobal.com/marketintelligence.

What’s In It For

You?

Our Mission

Advancing Essential Intelligence.

Our People

We're more than 35,000 strong worldwide—so we're able to understand nuances while having a broad perspective. Our team is driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future for us all.From finding new ways to measure sustainability to analyzing energy transition across the supply chain to building workflow solutions that make it easy to tap into insight and apply it. We are changing the way people see things and empowering them to make an impact on the world we live in. We’re committed to a more equitable future and to helping our customers find new, sustainable ways of doing business. Join us and help create the critical insights that truly make a difference.

Our Values

Integrity, Discovery, Partnership

Throughout our history, the world's leading organizations have relied on us for the Essential Intelligence they need to make confident decisions about the road ahead. We start with a foundation of integrity in all we do, bring a spirit of discovery to our work, and collaborate in close partnership with each other and our customers to achieve shared goals.

Benefits

Our Benefits Include

• Health & Wellness: Health care coverage designed for the mind and body.
• Flexible Downtime: Generous time off helps keep you energized for your time on.
• Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills.
• Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs.
• Family Friendly Perks: It’s not just about you. S&P Global has perks for your partners and little ones, too, with some best-in class benefits for families.
• Beyond the Basics: From retail discounts to referral incentive awards—small perks can make a big difference.

For more information on benefits by country visit: https://spgbenefits.com/benefit-summaries

Global Hiring And Opportunity At S&P Global

At S&P Global, we are committed to fostering a connected and engaged workplace where all individuals have access to opportunities based on their skills, experience, and contributions. Our hiring practices emphasize fairness, transparency, and merit, ensuring that we attract and retain top talent. By valuing different perspectives and promoting a culture of respect and collaboration, we drive innovation and power global markets.

Equal Opportunity Employer

S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law. Only electronic job submissions will be considered for employment.

If you need an accommodation during the application process due to a disability, please send an email to:[e-mail] your request will be forwarded to the appropriate person.

US Candidates Only:

Know Your Rights: Workplace discrimination is illegal

20 - Professional (EEO-2 Job Categories-United States of America), SLSGRP202.1 - Middle Professional Tier I (EEO Job Group)