Technical Support Help Desk

Antares Management Services; Kuala Lumpur; On-site; MYR 36,000 - 48,000; Full time

Job summary

Antares Management Services in Kuala Lumpur, Malaysia, seeks a bilingual IT Helpdesk Specialist to support Korean and English clients. You will handle inquiries, troubleshoot hardware/software, and log ITSM tickets with clear details.

The role requires shift work (0700–2200) for five days a week with an on-job training program. Responsibilities include coordinating with the Japan IT team and HQ, delivering quality customer service, and collaborating with colleagues to ensure timely resolutions.

Qualifications

• Fluent Korean and English communication skills.
• Experience in a helpdesk or IT support role preferred.
• Strong problem-solving and attention to detail.

Responsibilities

• Respond to inquiries via phone, email, and chat in Korean and English.
• Coordinate with Japan IT team, HQ and external parties.
• Troubleshoot hardware and software issues.
• Create ITSM tickets with clear descriptions, proper categorization and priority.
• Collaborate with team to resolve issues and deliver quality customer service.
• Work a 5-day shift (0700–2200) with 1 hour break.
• On-job training will be provided.

Skills

Korean language proficiency

English language proficiency

Customer support

Problem solving

Communication skills

Team collaboration

Tools

ITSM systems

Job description

Our client is a leading IT managed service provider in Asia, offering a wide range of services including MSP (Infrastructure), MRSP (Retail), MSSP (Security) and IOT. They have offices, helpdesk centres and SNOC (Security & Networking Operations Centre) in Hong Kong, Macau, Shenzhen, Shanghai, Guangzhou, Taipei, Singapore and Malaysia.

Responsibilities:

• Respond to customer inquiries and handle technical issues via phone, email, and chat in both Korean and English professionally with appropriate solutions effectively
• Coordinate with Japan IT team, HQ and other external parties to solve problems
• Troubleshoot and resolve hardware and software problems
• Create support tickets in ITSM systems with clear and detailed description, assign with appropriate categorization and priority level
• Collaborate with other team members to ensure timely and effective resolution of customer issues
• Deliver quality customer services to members and other stakeholders
• Shift duty required at 5 days per week, 9 hours per day with 1 hour meal break from 0700 to 2200
• On-job training will be provided

Requirements:

• Good command of written and spoken Korean (Native speaker / Topik 5 or above) to liaise with Korean stakeholders
• Good command of written and spoken English
• Previous experience in a helpdesk or IT support role
• Strong problem-solving skills, logical thinking, business mindset and attention to detail
• Ability to work in a shift environment, including evenings and weekends
• Excellent communication and interpersonal skills

We regret only shortlisted candidates will be notified.