Customer Support Specialist (Arabic/Indonesian/Korean)

Agensi Pekerjaan Job Expert Sdn Bhd; Kuala Lumpur; On-site; MYR 40,000 - 60,000; Full time

Job summary

Agensi Pekerjaan Job Expert Sdn Bhd is seeking a Customer Support Specialist fluent in Arabic, Indonesian or Korean to join our Kuala Lumpur team. You will handle inquiries via email, chat, and phone, resolve issues, and ensure a positive customer experience across product features and services.

The role requires at least 1 year of customer service experience, strong communication and problem-solving abilities, and flexibility to work rotating shifts including weekends and public holidays.

Qualifications

• Native or fluent in Arabic or Indonesian and strong command of English.
• At least 1 year of customer service experience, preferably in a BPO or similar environment.
• Excellent communication and problem-solving skills.
• Strong attention to detail and a customer-focused mindset.
• Flexibility to work in rotating shifts, including weekends and public holidays.

Responsibilities

• Respond to customer inquiries via email, chat, and phone in Arabic/Indonesian/Korean and English.
• Provide support on product features and resolving technical or service issues.
• Accurately document customer interactions and follow up on any pending cases.
• Collaborate with internal teams (technical, operations) to resolve customer issues.
• Ensure timely response and resolution within SLA (Service Level Agreements).
• Escalate complex cases to appropriate departments when necessary.
• Participate in continuous improvement initiatives for customer service processes.

Skills

Multilingual communication

Customer service

Arabic language

Indonesian language

Korean language

English language

Job description

Agensi Pekerjaan Job Expert Sdn Bhd is seeking a Customer Support Specialist fluent in Arabic, Indonesian or Korean to join our Kuala Lumpur team. You will handle inquiries via email, chat, and phone, resolve issues, and ensure a positive customer experience across product features and services.

The role requires at least 1 year of customer service experience, strong communication and problem-solving abilities, and flexibility to work rotating shifts including weekends and public holidays.