Remote Global Customer Support Associate

Mashreq Bank; Malaysia; Remote; MYR 30,000 - 40,000; Full time

Benefits offered by this job

Competitive salary with performance-based incentives

Flexible work-from-home arrangement

Access to training and development programs

Health and wellness benefits

Opportunity to gain international experience

Job summary

A leading banking institution is seeking a Virtual Customer Service Associate to join their team. In this remote role, you will interact with international customers, provide product information, and resolve inquiries to ensure customer satisfaction. The ideal candidate will have strong communication skills and the ability to manage customer relationships effectively. This position offers flexible working hours and the opportunity for professional growth within a supportive team environment.

Qualifications

• 0-3 years of experience in customer service, telecommunication, or any related field.
• Prior experience in voice-based customer service is a plus.

Responsibilities

• Handle inbound and outbound calls from international customers.
• Provide timely and accurate information about products and services.
• Resolve customer complaints professionally.

Skills

Excellent verbal communication skills in English

Strong interpersonal skills

Proficiency in using computers and common software

Strong problem-solving skills

Good listening skills

Job description

A leading banking institution is seeking a Virtual Customer Service Associate to join their team. In this remote role, you will interact with international customers, provide product information, and resolve inquiries to ensure customer satisfaction. The ideal candidate will have strong communication skills and the ability to manage customer relationships effectively. This position offers flexible working hours and the opportunity for professional growth within a supportive team environment.