Remote Customer Experience Specialist

The Elitejob; Malacca City; Remote; MYR 31,000 - 58,000; Full time

Benefits offered by this job

Competitive salary & bonuses

Work-from-home equipment support

Health & wellness programs

Paid training & career development

Inclusive culture

Paid time off & holidays

Employee discounts

Job summary

HR Service Jobs is seeking a Customer Experience Associate (Remote) to be the frontline ambassador, handling inquiries, resolving issues, and proactively assisting customers from home.

You will support customers across email, chat, and phone, document interactions in CRM, and collaborate with teams to improve the customer journey. Flexible full-time or part-time roles with remote work are available.

Qualifications

• Excellent written and verbal English communication.
• Strong interpersonal skills with a genuine desire to help others.
• Ability to multitask, prioritize, and manage time effectively in a remote setting.
• Tech-savvy with proficiency in CRM systems, email, live chat platforms, and Microsoft Office.
• A quiet, distraction-free work environment with a reliable internet connection.

Responsibilities

• Respond to customer inquiries via email, chat, and phone in a timely and professional manner.
• Deliver personalized solutions and assistance to each customer issue or request.
• Maintain deep knowledge of products, services, and policies to effectively support customers.
• Escalate complex cases to the appropriate internal teams when necessary.
• Accurately document customer interactions in our CRM system.
• Monitor feedback and identify areas for continuous improvement in the customer journey.
• Collaborate with cross-functional teams to ensure the delivery of seamless support.
• Uphold company values in all customer engagements, maintaining a high standard of professionalism.

Skills

English

Interpersonal

Multitasking

CRM

MS Office

Remote setup

Tools

CRM

Microsoft Office

Live chat

Email

Job description

HR Service Jobs is seeking a Customer Experience Associate (Remote) to be the frontline ambassador, handling inquiries, resolving issues, and proactively assisting customers from home.

You will support customers across email, chat, and phone, document interactions in CRM, and collaborate with teams to improve the customer journey. Flexible full-time or part-time roles with remote work are available.