Remote Online Customer Support Specialist

Mashreq Bank; Malaysia; Remote; Full time

Benefits offered by this job

Competitive salary

Flexible work-from-home environment

Opportunities for career advancement

Comprehensive training program

Access to health and wellness programs

Paid time off

Job summary

A leading financial institution is seeking dynamic Online Customer Support Representatives to work from home in Malaysia. You will assist customers through various digital channels, ensuring excellent service. The ideal candidate should possess strong communication skills and have a customer-focused attitude. This role offers flexibility and opportunities for career advancement with a competitive salary and performance-based incentives.

Qualifications

• Excellent English communication skills; proficiency in other languages is a plus.
• Ability to handle difficult situations with patience and professionalism.
• Experience in customer service or online support roles is preferred.

Responsibilities

• Provide prompt and efficient customer support through online platforms.
• Address customer inquiries and resolve issues.
• Maintain accurate records of customer interactions.

Skills

Excellent verbal and written communication skills in English

Strong customer service skills

Proficient in using customer support software

Basic technical troubleshooting skills

Strong organizational and time-management skills

High school diploma or equivalent

Education

High School Diploma

Tools

Microsoft Office

Google Suite

Customer support software

Job description

A leading financial institution is seeking dynamic Online Customer Support Representatives to work from home in Malaysia. You will assist customers through various digital channels, ensuring excellent service. The ideal candidate should possess strong communication skills and have a customer-focused attitude. This role offers flexibility and opportunities for career advancement with a competitive salary and performance-based incentives.