Virtual Banking Support Specialist – Customer Experience

AFFIN Group; Petaling Jaya; On-site; MYR 33,000 - 54,000; Full time

Job summary

AFFIN Group in Malaysia is seeking a customer service professional to handle inbound interactions for Conventional and Islamic banking customers, providing accurate information and resolving issues within defined timelines.

You will support inquiries across multiple channels, update customer records, cross-sell bank products, and ensure adherence to security, virtual banking and audit requirements, with teamwork and flexible shift hours.

Qualifications

• Minimum - recognized diploma in Business Management, Marketing or Public Relations.
• Work experience in the financial or Virtual Banking industry is an advantage.

Responsibilities

• Handle inbound calls for Conventional and Islamic Bank customers.
• Respond to inquiries via emails or internet banking.
• Provide correct information and resolve problems within defined timelines.
• Maintain high-quality Customer Experience and protect customer information.
• Cross-sell existing Bank products and services.
• Update customer information in Virtual Banking call system and daily logs/reports.
• Assist with access activation/blocks for accounts and cards as needed.
• Adhere to security, virtual banking and audit requirements and work in a team environment.

Skills

English

Bahasa Malaysia

Chinese dialects

Financial products knowledge

Education

Diploma in Business Management/Marketing/Public Relations

Job description

AFFIN Group in Malaysia is seeking a customer service professional to handle inbound interactions for Conventional and Islamic banking customers, providing accurate information and resolving issues within defined timelines.

You will support inquiries across multiple channels, update customer records, cross-sell bank products, and ensure adherence to security, virtual banking and audit requirements, with teamwork and flexible shift hours.