Remote International Voice Support Agent

Mashreq Bank; Malaysia; Remote; MYR 98,658 - 138,121; Full time

Benefits offered by this job

Competitive salary

Performance-based incentives

Comprehensive training programs

Flexible work-from-home arrangement

Access to wellness programs

Job summary

A leading customer service company is looking for dynamic professionals for their International Voice Process team. This work-from-home position requires excellent communication skills and a passion for customer service. Responsibilities include handling customer inquiries, resolving issues, and maintaining detailed records. Minimum 6 months in a similar role or exceptional freshers encouraged to apply. The role offers competitive salary, flexible hours, and opportunities for career advancement.

Qualifications

• Minimum 6 months of experience in an international voice process or customer service role.
• Freshers with exceptional communication skills are also encouraged to apply.
• Ability to manage time effectively and multitask.

Responsibilities

• Handle inbound and outbound customer calls professionally.
• Provide accurate information and resolve customer issues.
• Record and update customer interactions in the CRM system.

Skills

Excellent verbal communication skills in English

Strong problem-solving skills

Time management

Attention to detail

Interpersonal skills

Education

High school diploma or equivalent

Bachelor's degree preferred

Tools

CRM tools

Basic computer applications

Job description

A leading customer service company is looking for dynamic professionals for their International Voice Process team. This work-from-home position requires excellent communication skills and a passion for customer service. Responsibilities include handling customer inquiries, resolving issues, and maintaining detailed records. Minimum 6 months in a similar role or exceptional freshers encouraged to apply. The role offers competitive salary, flexible hours, and opportunities for career advancement.