Remote Customer Service Assistant

Chip Chip Golf; Kuala Lumpur; Remote; MYR 36,000 - 58,000; Full time

Benefits offered by this job

Flexible schedule

Competitive salary

Dynamic environment

Impact on children's lives

Growth opportunities

Job summary

Chip Chip Golf is seeking a highly organized Virtual Office Assistant to provide essential administrative support for our growing junior development program.

This remote role offers flexible scheduling and requires excellent written and spoken English, Cantonese and Mandarin, plus strong Microsoft Office and Google Suite skills.

You will respond to inquiries, manage registrations, calendar planning for coaches, maintain client data, and assist with events, reports, and marketing tasks.

Qualifications

• Excellent written and verbal communication in English, Cantonese and Mandarin.
• Strong organizational and time management skills with attention to detail.
• Proficiency with Microsoft Office and Google Suite.
• Experience with CRM software and online scheduling tools preferred.

Responsibilities

• Respond to inquiries from parents and potential clients via email, phone, and chat.
• Provide information about programs, schedules, and pricing.
• Process registrations and manage client data.
• Assist with scheduling and communication with the coaching team.
• Manage calendars and appointments for the team.
• Create and maintain spreadsheets and documents, and prepare reports as needed.
• Assist with marketing and social media tasks.
• Assist with the coordination of events, workshops, and other programs.
• Manage logistics, including booking venues, ordering supplies, and communicating with vendors.
• Maintain accurate records of client information, program data, and financial transactions.

Skills

Communication

Organization

Microsoft Office

Google Suite

CRM software

Scheduling tools

Attention to detail

English proficiency

Tools

CRM software

Online scheduling tools

Job description

We are seeking a highly organized and detail-oriented individual to join our team as a Virtual Office Assistant. You will provide essential administrative support to our growing business, ensuring smooth operations and a positive experience for our clients. This is a remote position, offering flexibility and the opportunity to work from anywhere with a reliable internet connection.

Key responsibilities

• Respond to inquiries from parents and potential clients via email, phone, and chat.
• Provide information about programs, schedules, and pricing.
• Process registrations and manage client data.
• Assist with scheduling and communication with the coaching team.
• Manage calendars and appointments for the team.
• Create and maintain spreadsheets and documents, and prepare reports as needed.
• Assist with marketing and social media tasks.
• Assist with the coordination of events, workshops, and other programs.
• Manage logistics, including booking venues, ordering supplies, and communicating with vendors.
• Maintain accurate records of client information, program data, and financial transactions.

About you

Excellent communication and interpersonal skills, with the ability to interact professionally with clients and colleagues.

Strong organizational and time management skills, with the ability to prioritize tasks and meet deadlines.

Proficiency in Microsoft Office Suite and Google Suite.

Experience with CRM software and online scheduling tools is preferred.

Detail-oriented and highly organized, with a strong focus on accuracy.

Excellent written and verbal communication skills.

Ability to work independently and manage multiple tasks effectively.

Excellent communicator in English, Cantonese and Mandarin.

About us

Chip Chip Golf is Hong Kong's first golf program focusing on junior development. A multidisciplinary program designed to introduce the foundation of golf through fun games while fostering a player's development across physical movement & technique, sports science and psychology. Founded in 2023, we are in a rapid growth stage to become one of the fastest growing junior-focused sports organizations in Hong Kong. Our program operates in multiple schools, public and private locations across Hong Kong, for children between 2 to 14 years old. Our team consists of best-in-class professionals in technical coaching, player development, sports science and psychology, combining the best-in-class experience in developing elite junior athletes.

• Flexible work schedule, allowing you to work from anywhere with a reliable internet connection.
• Competitive salary and benefits package.
• Opportunity to work in a dynamic and rewarding environment.
• The chance to make a positive impact on the lives of children.
• Opportunity for professional growth and development.