Client Success Manager (Client Engagement & Relationship Role)

Idealseed Resources Sdn Bhd; Selangor; On-site; MYR 60,000 - 100,000; Full time

Job summary

Idealseed Resources Sdn Bhd is seeking a Client Success Manager (CSM) to be the primary entry point for client engagement and relationship management. The role focuses on opening doors, building relationships, and arranging high-quality meetings with key decision makers for the sales team.

You will represent the company professionally at industry events and product briefings, maintain accurate CRM records, and support the BDM in converting opportunities, with success measured by meetings secured

Qualifications

• 2–5 years of experience in relationship management
• Experience in IT, telecom, cloud or enterprise solutions is an advantage
• Excellent spoken and written communication skills

Responsibilities

• Open doors to targeted enterprise customers and establish trust
• Coordinate and schedule meetings for BDMs
• Develop relationship maps and identify key stakeholders
• Represent the company professionally at events and briefings
• Update CRM with engagement history and outcomes

Skills

Relationship management

Business coordination

Stakeholder engagement

Professional communication

Education

Business

Communications

Public Relations

Marketing

Hospitality

Tools

CRM systems

Job description

Client Success Manager (Client Engagement & Relationship Role)

Client Success Manager (Client Engagement & Relationship Role)

Role Summary

We are looking for a Client Success Manager (CSM) to support business growth by acting as the primary client engagement and relationship entry point for targeted customers.

This role focuses on opening doors, building relationships, and arranging high-quality meetings with key decision makers for the sales team.

The Client Success Manager will represent the company in a professional, articulate, and presentable manner, creating strong first impressions and long-term relationship access, while commercial negotiations and deal closures will be handled by the Business Development Manager (BDM).

This position is ideal for candidates with strong communication skills, confidence in engaging corporate clients, and a passion for relationship building rather than hard selling.

Key Responsibilities

Client Engagement & Door Opening (Primary Focus)

• Act as the first relationship contact for targeted customers
• Engage potential clients through:
• Warm calls
• Event networking
• Build rapport and trust with decision makers
• Secure meetings and introductions for BDMs

Target Account Development

• Support account-based marketing (ABM) initiatives
• Develop relationship maps within target organizations
• Identify key stakeholders:
• IT Managers
• Heads of Infrastructure
• CIO / CTO
• Procurement teams

Meeting & Opportunity Support

• Coordinate and schedule sales meetings for BDMs
• Prepare meeting background notes and client profiles
• Attend selected meetings as relationship support when required
• Assist in follow-ups after meetings to maintain engagement momentum

Brand Representation & Client Experience

• Represent the company professionally at:
• Industry events
• Product briefings
• Deliver consistent, polished, and courteous communication
• Strengthen the companys corporate image and trust positioning

Lead Qualification (Light Commercial Exposure)

• Understand customer pain points at a high level
• Qualify interest and readiness before passing to sales
• Ensure leads meet minimum quality standards before handover

CRM & Reporting

• Update CRM with:
• Contact information
• Meeting status
• Engagement history
• Target account notes
• Track engagement progress for each target customer
• Provide weekly activity and meeting reports

Key Performance Indicators (KPIs)

• Number of qualified meetings arranged
• New decision-maker contacts created
• Meeting-to-opportunity conversion rate
• Quality of leads passed to BDM team
• Professional feedback from clients

Requirements & Qualifications

Experience

• 2–5 years experience in:
• Relationship management
• Business coordination
• Experience in IT, telecom, cloud, or enterprise solutions is an advantage

Preferred Attributes

• Professional appearance and confident personality
• Excellent spoken and written communication skills
• Strong interpersonal and people skills
• Organized, disciplined, and well-spoken
• Enjoys relationship building more than hard selling

Education

• Diploma or Degree in:
• Business
• Communications
• Public Relations
• Marketing
• Hospitality or related fields

What Success Looks Like

Within the first 6 months, the Client Success Manager will:

• Open doors to targeted enterprise customers
• Establish trusted communication lines with decision makers
• Consistently generate qualified meetings for BDMs
• Improve brand recall and relationship depth
• Become a preferred contact person for customer engagement