Strategic SaaS Client Success & Growth Executive

CTOS; Petaling Jaya; On-site; MYR 60,000 - 90,000; Full time

Job summary

CTOS Digital is seeking a proactive SaaS Client Success & Sales Executive to act as trusted advisor for customers, guiding them to achieve goals and maximize value from our solutions.

You will drive satisfaction, retention, and growth by understanding client needs, resolving challenges, and delivering exceptional support and insights. Fluent communication and problem‑solving are essential for success.

Qualifications

• Bachelor’s Degree or Diploma in IT, Computer Science, Business, Management, or related field.
• 3+ years of experience in Corporate Sales, Customer Success, Account Management, or Consultative Sales in SaaS.
• Fluency in English, Bahasa Malaysia, and Mandarin is preferred.

Responsibilities

• Guide onboarding and training for new customers to maximize value.
• Build and maintain strategic relationships with key stakeholders at client organizations.
• Capture feedback and share insights with product, sales, and marketing teams.
• Proactively monitor accounts to identify issues and drive retention.
• Identify upsell and cross-sell opportunities across company products and services.
• Coordinate with internal teams to resolve customer concerns and deliver solutions.

Skills

Customer relationships

Communication

Negotiation

Data analysis

Cross-functional collaboration

Education

Bachelor’s Degree or Diploma in IT / CS / Business / Management

Tools

CRM software

Data analytics tools

Job description

CTOS Digital is seeking a proactive SaaS Client Success & Sales Executive to act as trusted advisor for customers, guiding them to achieve goals and maximize value from our solutions.

You will drive satisfaction, retention, and growth by understanding client needs, resolving challenges, and delivering exceptional support and insights. Fluent communication and problem‑solving are essential for success.