Remote Call Center Executive - Entry Level

The Elitejob; Malaysia; Remote; MYR 100,000 - 201,000; Full time

Benefits offered by this job

Competitive pay

Flexible schedule

Remote work setup

Paid training

Advancement opportunities

Incentives and bonuses

Wellness and learning tools

Job summary

Progressive Technology is seeking enthusiastic, customer-focused individuals to join our team as Virtual Call Center Executives. This entry-level role is remote-based and designed for individuals who enjoy communication, problem-solving, and delivering exceptional service to customers.

Work from home and represent our brand across products and services. We welcome self-starters who work independently while contributing to a collaborative, digitally-driven team.

Qualifications

• High school diploma or equivalent is required.
• Excellent verbal and written communication skills are essential.
• Strong listening and interpersonal skills are important.
• Basic computer literacy and ability to navigate multiple systems are expected.
• A quiet, distraction-free workspace with reliable internet is required.
• Professional attitude and appearance, even in a virtual setting, is required.
• Ability to follow scripts and procedures while maintaining natural conversation.

Responsibilities

• Handle incoming and outgoing calls in a professional and timely manner.
• Provide accurate information and resolve customer issues effectively.
• Escalate complex issues to appropriate departments as needed.
• Document customer interactions clearly in the CRM system.
• Meet daily performance metrics like call handling time, resolution rate, and CSAT.
• Stay up-to-date with product, service, policies, and procedures.
• Participate in team meetings and ongoing training sessions.

Skills

Verbal communication

Written communication

Active listening

Basic computer literacy

Time management

Multitasking

Professionalism

Remote-work discipline

Education

High School Diploma or Equivalent

Job description

Progressive Technology is seeking enthusiastic, customer-focused individuals to join our team as Virtual Call Center Executives. This entry-level role is remote-based and designed for individuals who enjoy communication, problem-solving, and delivering exceptional service to customers.

Work from home and represent our brand across products and services. We welcome self-starters who work independently while contributing to a collaborative, digitally-driven team.