Remote Customer Support Specialist

The Elitejob; Malaysia; Remote; MYR 26,000 - 39,000; Full time

Benefits offered by this job

Competitive hourly pay with bonuses

Health, dental, and vision insurance

401(k) with company match

Paid time off and holidays

Remote work flexibility

Wellness resources

Job summary

Progressive Technology is seeking enthusiastic Customer Service Representatives for a Work from Home Call Center Team. You will be the first point of contact, resolving inquiries and ensuring a positive customer experience from your remote home office.

Responsibilities include handling calls, providing product and billing info, and documenting every interaction in the CRM. A high school diploma is required; remote work and strong communication skills are essential.

Qualifications

• High school diploma or equivalent; Associate or Bachelors degree is a plus.
• Strong verbal and written communication skills.
• Proficiency with basic computer applications and ability to navigate multiple systems.
• Ability to work independently and stay self-motivated in a remote environment.
• Reliable high-speed internet and a quiet, distraction-free home office setup.
• Customer-focused mindset with a positive and professional attitude.

Responsibilities

• Answer incoming calls and respond to customer inquiries promptly and professionally.
• Provide accurate information regarding products, services, billing, and troubleshooting.
• Handle customer concerns and complaints with empathy and efficiency, ensuring resolution.
• Document all interactions in the companys CRM system.
• Escalate complex issues to the appropriate department or supervisor.
• Follow company policies to maintain service quality standards.
• Meet or exceed performance metrics including call quality and customer satisfaction.
• Attend virtual training sessions and team meetings.

Skills

Strong verbal and written comms

Remote work discipline

Customer-focused mindset

Multitasking and time management

Home office setup

Education

High school diploma or equivalent

Associate or Bachelors preferred

Tools

CRM software (Salesforce, Zendesk)

Job description

Progressive Technology is seeking enthusiastic Customer Service Representatives for a Work from Home Call Center Team. You will be the first point of contact, resolving inquiries and ensuring a positive customer experience from your remote home office.

Responsibilities include handling calls, providing product and billing info, and documenting every interaction in the CRM. A high school diploma is required; remote work and strong communication skills are essential.