Call Center Chat Support - Work from Home

The Elitejob; Malaysia; Remote; MYR 36,000 - 54,000; Full time

Benefits offered by this job

Virtual training

Work-from-home setup allowance

Health, dental, and vision insurance (

Paid time off

Job summary

Progressive Technology is seeking a Remote Call Center Chat Support representative to assist customers via real-time chat from home. You will be the first point of contact, providing accurate information and problem resolution while maintaining detailed records.

The ideal candidate is tech-savvy, empathetic, and capable of multitasking in a fast-paced environment, with strong written communication and CRM tool experience. Remote work offers flexible shifts and ongoing training.

Qualifications

• Excellent written communication and grammar skills.
• Minimum 1 year of customer service experience, preferably in chat or call center.

Responsibilities

• Provide timely and accurate responses to customer inquiries via live chat.
• Handle multiple chat conversations simultaneously with speed and professionalism.
• Troubleshoot customer issues efficiently, escalating to higher-level support when necessary.
• Maintain detailed and accurate records of all interactions in the system.
• Collaborate with team members and management to improve customer service practices.
• Stay updated on company products, policies, and updates to ensure consistent information delivery.
• Meet or exceed KPIs such as response time, customer satisfaction, and resolution rate.

Skills

Written communication

Grammar

Typing speed 40 WPM

Problem solving

Multitasking

CRM basics

Professionalism

Stable internet

Tools

CRM software

Chat tools

Job description

Job Summary

Progressive Technology is seeking enthusiastic and customer-focused individuals to join our Call Center Chat Support team. As a remote Chat Support Representative, you will be the first point of contact for our customers, providing assistance through real-time chat. This position is ideal for candidates who are tech-savvy, empathetic, and driven to deliver top-notch customer experiences all from the comfort of your home.

Key Responsibilities

• Provide timely and accurate responses to customer inquiries via live chat.
• Handle multiple chat conversations simultaneously with speed and professionalism.
• Troubleshoot customer issues efficiently, escalating to higher-level support when necessary.
• Maintain detailed and accurate records of all interactions in the system.
• Collaborate with team members and management to improve customer service practices.
• Stay updated on company products, policies, and updates to ensure consistent information delivery.
• Meet or exceed key performance indicators (KPIs) such as response time, customer satisfaction, and resolution rate.

Required Skills and Qualifications

• Excellent written communication and grammar skills.
• Fast and accurate typing speed (minimum of 40 WPM).
• Strong problem-solving abilities and logical thinking.
• Ability to multitask in a high-paced environment.
• Basic understanding of CRM and chat software tools.
• Professional demeanor with a positive attitude.
• Reliable internet connection and quiet work environment.

Experience

• Minimum 1 year of experience in customer service, preferably in a chat or call center environment.
• Remote work experience is an asset but not required.
• Experience in technology or telecommunications sectors is a plus.

Working Hours

• Full-time position (40 hours/week)
• Flexible shift availability, including weekends and holidays
• Multiple shift windows available to accommodate various time zones

Knowledge, Skills, and Abilities

• Knowledge of customer service principles and best practices
• Comfortable using digital tools and cloud-based communication platforms
• High attention to detail and ability to follow processes accurately
• Self-motivated and capable of working independently with minimal supervision
• Strong organizational skills and time management

Benefits

• Competitive hourly pay
• Paid virtual training
• Work-from-home setup allowance (conditions apply)
• Health, dental, and vision insurance (eligibility after probation)
• Paid time off and holidays
• Opportunities for internal growth and promotions
• Supportive team culture and ongoing learning opportunities

Why Join Progressive Technology?

At Progressive Technology, we believe in empowering our employees to grow, succeed, and make a difference from wherever they are. Join a dynamic and innovative company that values its people and promotes a healthy work-life balance. Your voice matters here and your career path is only limited by your ambition.