Virtual Call Center Executive - Entry Level

The Elitejob; Malaysia; Remote; MYR 100,000 - 201,000; Full time

Benefits offered by this job

Competitive pay

Flexible schedule

Remote work setup

Paid training

Advancement opportunities

Incentives and bonuses

Wellness and learning tools

Job summary

Progressive Technology is seeking enthusiastic, customer-focused individuals to join our team as Virtual Call Center Executives. This entry-level role is remote-based and designed for individuals who enjoy communication, problem-solving, and delivering exceptional service to customers.

Work from home and represent our brand across products and services. We welcome self-starters who work independently while contributing to a collaborative, digitally-driven team.

Qualifications

• High school diploma or equivalent is required.
• Excellent verbal and written communication skills are essential.
• Strong listening and interpersonal skills are important.
• Basic computer literacy and ability to navigate multiple systems are expected.
• A quiet, distraction-free workspace with reliable internet is required.
• Professional attitude and appearance, even in a virtual setting, is required.
• Ability to follow scripts and procedures while maintaining natural conversation.

Responsibilities

• Handle incoming and outgoing calls in a professional and timely manner.
• Provide accurate information and resolve customer issues effectively.
• Escalate complex issues to appropriate departments as needed.
• Document customer interactions clearly in the CRM system.
• Meet daily performance metrics like call handling time, resolution rate, and CSAT.
• Stay up-to-date with product, service, policies, and procedures.
• Participate in team meetings and ongoing training sessions.

Skills

Verbal communication

Written communication

Active listening

Basic computer literacy

Time management

Multitasking

Professionalism

Remote-work discipline

Education

High School Diploma or Equivalent

Job description

Job Summary

Progressive Technology is seeking enthusiastic, customer-focused individuals to join our team as Virtual Call Center Executives. This entry-level position is ideal for individuals who are passionate about communication, problem-solving, and delivering exceptional service experiences to customers. As a remote team member, you will represent our brand, assist customers with inquiries, and provide support across a range of products and services—all from the comfort of your home.

We are looking for dedicated self-starters who are comfortable working independently while contributing to a collaborative, digitally-driven team environment.

Key Responsibilities

• Handle incoming and outgoing calls in a professional, courteous, and timely manner

• Provide accurate information and resolve customer issues effectively

• Escalate complex issues to appropriate departments when necessary

• Document customer interactions clearly and thoroughly in our CRM system

• Meet daily performance metrics such as call handling time, resolution rate, and customer satisfaction

• Stay up-to-date with company products, services, policies, and procedures

• Participate in team meetings and ongoing training sessions

Required Skills and Qualifications

• High school diploma or equivalent required

• Excellent verbal and written communication skills

• Strong listening and interpersonal skills

• Basic computer literacy and ability to navigate multiple systems

• A quiet, distraction-free workspace with a reliable internet connection

• Professional attitude and appearance, even in a virtual setting

• Ability to follow scripts and procedures while maintaining a natural conversation

Experience

• No prior call center experience required—training will be provided

• Customer service, retail, or hospitality experience is a plus

• Experience working remotely or independently is beneficial

Working Hours

• Flexible shifts available: morning, afternoon, evening, and weekend options

• Full-time: 35–40 hours per week | Part-time: 15–25 hours per week

• Paid training provided before start date

Knowledge, Skills, and Abilities

• Ability to multitask, prioritize, and manage time effectively

• Strong problem-solving skills and adaptability

• High level of emotional intelligence and patience

• Team-oriented mindset with a proactive attitude

• Willingness to learn and grow within the organization

Benefits

• Competitive hourly pay

• Flexible work schedule

• Remote work setup—no commute required

• Paid training and onboarding

• Opportunities for advancement and promotion

• Performance-based incentives and bonuses

• Access to employee wellness programs and online learning tools

Why Join Progressive Technology?

At Progressive Technology, we believe in growing careers—not just filling positions. As part of our inclusive and innovative remote team, you will enjoy the freedom of working from anywhere while making a meaningful impact every day. We foster a culture of mutual respect, learning, and opportunity. Whether you are just starting your career or looking to enter the tech-enabled customer service space, we provide the tools, training, and support for you to thrive.