Customer Service Representative - Work from Home Call Center

The Elitejob; Malaysia; Remote; MYR 26,000 - 39,000; Full time

Benefits offered by this job

Competitive hourly pay with bonuses

Health, dental, and vision insurance

401(k) with company match

Paid time off and holidays

Remote work flexibility

Wellness resources

Job summary

Progressive Technology is seeking enthusiastic Customer Service Representatives for a Work from Home Call Center Team. You will be the first point of contact, resolving inquiries and ensuring a positive customer experience from your remote home office.

Responsibilities include handling calls, providing product and billing info, and documenting every interaction in the CRM. A high school diploma is required; remote work and strong communication skills are essential.

Qualifications

• High school diploma or equivalent; Associate or Bachelors degree is a plus.
• Strong verbal and written communication skills.
• Proficiency with basic computer applications and ability to navigate multiple systems.
• Ability to work independently and stay self-motivated in a remote environment.
• Reliable high-speed internet and a quiet, distraction-free home office setup.
• Customer-focused mindset with a positive and professional attitude.

Responsibilities

• Answer incoming calls and respond to customer inquiries promptly and professionally.
• Provide accurate information regarding products, services, billing, and troubleshooting.
• Handle customer concerns and complaints with empathy and efficiency, ensuring resolution.
• Document all interactions in the companys CRM system.
• Escalate complex issues to the appropriate department or supervisor.
• Follow company policies to maintain service quality standards.
• Meet or exceed performance metrics including call quality and customer satisfaction.
• Attend virtual training sessions and team meetings.

Skills

Strong verbal and written comms

Remote work discipline

Customer-focused mindset

Multitasking and time management

Home office setup

Education

High school diploma or equivalent

Associate or Bachelors preferred

Tools

CRM software (Salesforce, Zendesk)

Job description

Job Summary

Progressive Technology is seeking enthusiastic, detail-oriented, and empathetic Customer Service Representatives to join our growing Work from Home Call Center Team. As a remote representative, you will be the first point of contact for customers, delivering exceptional service, resolving inquiries efficiently, and ensuring a positive customer experience. This is an ideal opportunity for individuals passionate about communication, problem-solving, and working from the comfort of their own home.

Key Responsibilities

• Answer incoming calls and respond to customer inquiries in a timely and professional manner

• Provide accurate information regarding products, services, billing, and troubleshooting

• Handle customer concerns and complaints with empathy and efficiency, ensuring resolution and satisfaction

• Document all interactions in the companys CRM system

• Escalate complex issues to the appropriate department or supervisor when necessary

• Follow company policies and procedures to maintain service quality standards

• Meet or exceed performance metrics including call quality, response times, and customer satisfaction

• Attend virtual training sessions, team meetings, and ongoing coaching sessions

Required Skills and Qualifications

• High school diploma or equivalent required; Associate or Bachelors degree is a plus

• Strong verbal and written communication skills

• Proficiency with basic computer applications and ability to navigate multiple systems simultaneously

• Ability to work independently and stay self-motivated in a remote environment

• Reliable high-speed internet connection and a quiet, distraction-free home office setup

• Customer-focused mindset with a positive and professional attitude

Experience

• 1+ year of customer service, call center, or related experience preferred

• Experience working remotely or with virtual teams is a strong advantage

• Familiarity with CRM software (e.g., Salesforce, Zendesk) is beneficial

Working Hours

• Full-time (40 hours per week)

• Flexible shifts available, including day, evening, and weekend hours

• Some holidays may be required depending on business needs

Knowledge, Skills, and Abilities

• Ability to multitask and manage time effectively in a fast-paced environment

• Strong attention to detail and organizational skills

• Excellent interpersonal skills and a genuine desire to help others

• Adaptability to learn new systems, procedures, and evolving company needs

• High emotional intelligence and ability to remain calm under pressure

Benefits

• Competitive hourly pay with performance-based bonuses

• Health, dental, and vision insurance

• 401(k) with company match

• Paid time off and paid holidays

• Remote work flexibility

• Employee assistance program and wellness resources

• Opportunities for career advancement within the company

Why Join Progressive Technology?

At Progressive Technology, we believe in empowering our people. We are committed to creating a supportive, inclusive, and innovative remote work environment where our team can thrive. Our focus on employee well-being, growth, and success makes us not just a workplace, but a community. Join us and be a part of a company that values your contributions, celebrates your achievements, and encourages you to grow both professionally and personally.