Remote APAC Solution Deployment & Engineering Lead

Agilent Technologies; Bayan Lepas; Hybrid; MYR 350,000 - 600,000; Full time

Job summary

Agilent Technologies in the APAC region seeks an experienced leader to manage the OpenLab Sync Solution Deployment & Engineering (SDE) organization across Asia Pacific. The role focuses on delivering successful deployments, customer outcomes, and revenue growth through strong partnerships.

The ideal candidate will lead geographically dispersed teams, champion operational excellence, and drive continuous improvement across processes, quality, and security standards.

Qualifications

• 8+ years of experience in software implementation, professional services, informatics, laboratory systems, or technical consulting with increasing leadership responsibility.
• 3+ years of people leadership experience managing geographically dispersed teams and driving employee development, engagement, and performance.
• Proven experience leading customer-facing delivery organizations with accountability for operational performance, customer satisfaction, and business results.
• Strong understanding of enterprise software deployments, system integrations, workflow automation, and related service delivery methodologies.
• Demonstrated ability to manage customer escalations, navigate complex stakeholder environments, and drive successful business outcomes.

Responsibilities

• Lead APAC service delivery operations, ensuring successful solution deployment, support, and customer outcomes.
• Build strong customer and cross-functional partnerships to drive revenue growth and maximize customer satisfaction.
• Develop, coach, and engage employees to strengthen technical capabilities and future leadership pipelines.
• Champion Agilent's core values and foster a culture centered on customer success, collaboration, and accountability.
• Deliver organizational goals, business metrics, and financial objectives while maintaining operational excellence.
• Ensure compliance with SDE processes, quality standards, security requirements, and company policies.
• Execute regional and global strategic initiatives by aligning resources, priorities, and stakeholder partnerships.
• Drive continuous improvement, innovation, scalability, and effective escalation management to improve efficiency and business growth.

Skills

Leadership

Customer-facing leadership

Communication

Strategic planning

Cross-functional collaboration

People development

Travel willingness

Education

Bachelor’s degree in Computer Science, Information Technology, Engineering, Life Sciences, or related

Job description

Agilent Technologies in the APAC region seeks an experienced leader to manage the OpenLab Sync Solution Deployment & Engineering (SDE) organization across Asia Pacific. The role focuses on delivering successful deployments, customer outcomes, and revenue growth through strong partnerships.

The ideal candidate will lead geographically dispersed teams, champion operational excellence, and drive continuous improvement across processes, quality, and security standards.