Remote APAC ER Investigator Lead

NTT DATA, Inc.; Kuala Lumpur; À distance; MYR 220 000 - 320 000; Plein temps

Résumé du poste

NTT DATA Services is seeking an APAC Lead Investigator, Employee Relations (HR Senior Manager) to join our team as a remote leader for APAC investigations. The role requires managing complex, sensitive cases across multiple countries, guiding junior investigators, and advising on corrective actions while ensuring policy alignment and confidentiality.

The position emphasizes strong judgment, legal awareness, and stakeholder management across diverse teams in APAC, with a focus on integrity and

Responsabilités

• Lead complex, sensitive, senior-level, and cross-country investigations involving complaints, ethics issues, conduct, harassment, discrimination, retaliation, and other serious workplace concerns.
• Establish investigation scope and approach, review evidence, conduct interviews, prepare findings, and draft clear and defensible investigation reports.
• Provide oversight, coaching, and hands-on support to junior investigators and ER team members, including reviewing investigation plans, interviews, findings, and reports.
• Engage with and guide P&C Consultants in selected APAC countries where investigations or complex ER matters may be managed locally.
• Ensure investigations are conducted consistently, impartially, confidentially, and in line with ER standards, internal policies, and applicable local requirements.
• Advise senior P&C and business stakeholders on investigation findings, employment risk, and appropriate corrective or disciplinary actions.
• Support harassment and discrimination matters, hostile work environment concerns, Speak Up cases, and other legally sensitive or high-impact issues.
• Review complex performance and conduct documentation to ensure neutrality, consistency, and defensibility.
• Track investigation cases, maintain accurate documentation, manage appropriate escalations, and support timely closure in the case management system.
• Partner with global and regional ER, Legal, Compliance, Risk, Security, P&P Delivery teams on ethics and Code matters and cross-country cases.
• Identify investigation trends, contribute to root cause analysis, and recommend systemic improvements to policies, processes, controls, and manager capability.
• Develop consistent investigation practices and provide capability building and training for P&C, managers, and junior investigators across APAC.
• Strong experience leading complex workplace investigations and managing sensitive ER matters.
• Working knowledge of employment law and ER practices across one or more APAC countries.
• Excellent investigation planning, interviewing, evidence assessment, and report-writing skills.
• Strong coaching and mentoring capability, with the ability to handhold and develop junior team members.
• Ability to guide P&C Consultants and influence senior stakeholders across different countries and cultures.
• Excellent judgment, integrity, impartiality, and ability to maintain confidentiality.
• Strong analytical and problem-solving skills, with the ability to summarize complex matters and risks clearly.
• Excellent communication, influencing, conflict resolution, and stakeholder-management abilities.
• Experience working with diverse, global, and cross-functional teams.
• English and relevant local language capability, based on location. Additional APAC language capability is an advantage.
• Strong emotional intelligence and the ability to manage difficult interpersonal dynamics with sensitivity and professionalism.

Description du poste

NTT DATA Services is seeking an APAC Lead Investigator, Employee Relations (HR Senior Manager) to join our team as a remote leader for APAC investigations. The role requires managing complex, sensitive cases across multiple countries, guiding junior investigators, and advising on corrective actions while ensuring policy alignment and confidentiality.

The position emphasizes strong judgment, legal awareness, and stakeholder management across diverse teams in APAC, with a focus on integrity and