HR Senior Manager

NTT DATA North America; Selangor; On-site; MYR 120,000 - 200,000; Full time

Job summary

NTT DATA is seeking an experienced investigator to lead complex, sensitive workplace investigations across APAC. You will establish scope, review evidence, conduct interviews, prepare findings, and draft defensible reports while guiding junior investigators and P&C consultants in multiple countries.

You will advise senior stakeholders on employment risk, support harassment and discrimination matters, and ensure neutrality and confidentiality in all actions.

Qualifications

• Strong experience leading complex workplace investigations and managing sensitive ER matters.
• Working knowledge of employment law and ER practices across one or more APAC countries.
• Excellent investigation planning, interviewing, evidence assessment, and report-writing skills.

Responsibilities

• Lead complex, sensitive, senior-level, and cross-country investigations involving complaints, ethics issues, conduct, harassment, discrimination, retaliation, and other serious workplace concerns.
• Establish investigation scope and approach, review evidence, conduct interviews, prepare findings, and draft clear and defensible investigation reports.
• Provide oversight, coaching, and hands‑on support to junior investigators and ER team members, including reviewing investigation plans, interviews, findings, and reports.
• Engage with and guide P&C Consultants in selected APAC countries where investigations or complex ER matters may be managed locally.
• Ensure investigations are conducted consistently, impartially, confidentially, and in line with ER standards, internal policies, and applicable local requirements.
• Advise senior P&C and business stakeholders on investigation findings, employment risk, and appropriate corrective or disciplinary actions.
• Support harassment and discrimination matters, hostile work environment concerns, Speak Up cases, and other legally sensitive or high-impact issues.
• Review complex performance and conduct documentation to ensure neutrality, consistency, and defensibility.
• Track investigation cases, maintain accurate documentation, manage appropriate escalations, and support timely closure in the case management system.
• Partner with global and regional ER, Legal, Compliance, Risk, Security, P&C Delivery teams on ethics and Code matters and cross-country cases.
• Identify investigation trends, contribute to root cause analysis, and recommend systemic improvements to policies, processes, controls, and manager capability.
• Develop consistent investigation practices and provide capability building and training for P&C, managers, and junior investigators across APAC.

Skills

Complex investigations

Employment law knowledge

Interviewing

Report writing

Coaching

Stakeholder management

Cross-country collaboration

Confidentiality

Analytical skills

English language

Job description

NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization,

Key Responsibilities

• Lead complex, sensitive, senior-level, and cross-country investigations involving complaints, ethics issues, conduct, harassment, discrimination, retaliation, and other serious workplace concerns.
• Establish investigation scope and approach, review evidence, conduct interviews, prepare findings, and draft clear and defensible investigation reports.
• Provide oversight, coaching, and hands‑on support to junior investigators and ER team members, including reviewing investigation plans, interviews, findings, and reports.
• Engage with and guide P&C Consultants in selected APAC countries where investigations or complex ER matters may be managed locally.
• Ensure investigations are conducted consistently, impartially, confidentially, and in line with ER standards, internal policies, and applicable local requirements.
• Advise senior P&C and business stakeholders on investigation findings, employment risk, and appropriate corrective or disciplinary actions.
• Support harassment and discrimination matters, hostile work environment concerns, Speak Up cases, and other legally sensitive or high-impact issues.
• Review complex performance and conduct documentation to ensure neutrality, consistency, and defensibility.
• Track investigation cases, maintain accurate documentation, manage appropriate escalations, and support timely closure in the case management system.
• Partner with global and regional ER, Legal, Compliance, Risk, Security, P&C Delivery teams on ethics and Code matters and cross-country cases.
• Identify investigation trends, contribute to root cause analysis, and recommend systemic improvements to policies, processes, controls, and manager capability.
• Develop consistent investigation practices and provide capability building and training for P&C, managers, and junior investigators across APAC.

Skills & Competencies

• Strong experience leading complex workplace investigations and managing sensitive ER matters.
• Working knowledge of employment law and ER practices across one or more APAC countries.
• Excellent investigation planning, interviewing, evidence assessment, and report-writing skills.
• Strong coaching and mentoring capability, with the ability to handhold and develop junior team members.
• Ability to guide P&C Consultants and influence senior stakeholders across different countries and cultures.
• Excellent judgment, integrity, impartiality, and ability to maintain confidentiality.
• Strong analytical and problem-solving skills, with the ability to summarize complex matters and risks clearly.
• Excellent communication, influencing, conflict resolution, and stakeholder-management abilities.
• Experience working with diverse, global, and cross-functional teams.
• English and relevant local language capability, based on location. Additional APAC language capability is an advantage.
• Strong emotional intelligence and the ability to manage difficult interpersonal dynamics with sensitivity and professionalism.

About NTT DATA

NTT DATA is a $30 billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world's leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. our consulting and Industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is a part of NTT Group, which invests over $3 billion each year in R&D.

Whenever possible, we hire locally to NTT DATA offices or client sites. This ensures we can provide timely and effective support tailored to each client’s needs. While many positions offer remote or hybrid work options, these arrangements are subject to change based on client requirements. For employees near an NTT DATA office or client site, in-office attendance may be required for meetings or events, depending on business needs. At NTT DATA, we are committed to staying flexible and meeting the evolving needs of both our clients and employees. NTT DATA recruiters will never ask for payment or banking information and will only use @nttdata.com, @nttdatafed.com and @talent.nttdataservices.com email addresses. If you are requested to provide payment or disclose banking information, please submit a contact us form, https://us.nttdata.com/en/contact-us.

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