Reliability Senior Manager

One Search Consulting (Executive Search); Kuala Lumpur; On-site; MYR 240,000 - 420,000; Full time

Job summary

Hyperscaler Data Center MNC is seeking an in-country Operations leader to support the Reliability Director by providing technical leadership, governance, and execution oversight for reliability initiatives across the data centre portfolio. You will drive safe, reliable and scalable operations and oversee maintenance governance, risk management and continuous improvement across sites.

The role requires a strong SME with 8–12 years in critical infrastructure, knowledge of FMEA, and experience

Qualifications

• Bachelor’s degree required in mechanical/electrical engineering or Building Services Engineering.
• SCEM, GMAP, CDCS or related certificates preferred.
• 8–12 years of experience managing critical infrastructure, preferably data centers.
• Technical SME responsible for complete electrical and mechanical lifecycle.
• Solid understanding of local and international maintenance standards.

Responsibilities

• Ensure safe, reliable, efficient and scalable operation of data centres.
• Lead reliability governance and maintain a systemic risk register with mitigations.
• Drive CAPA processes and root cause analyses; maintain KEDB for recurring issues.
• Monitor energy and water performance; apply PDCA for continuous improvement.
• Oversee preventive, predictive and condition-based maintenance programs.
• Coordinate with OEMs, service providers and internal stakeholders for high-quality maintenance services.
• Coach site teams and strengthen regional competencies in critical environments.

Skills

Communication skills

Stakeholder management

Education

Bachelor’s degree in mechanical/electrical engineering or Building Services Engineering

Job description

Our Client is a Hyperscaler Data Center MNC

This position represents an in-country operational leadership role within the Operations team. The incumbent will support the Reliability Director of GERA by providing technical leadership, operational governance, and execution oversight for reliability initiatives across the designated data centre portfolio.

The Manager / Senior Manager will be entrusted with ensuring the safe, reliable, efficient, and scalable operation of mission-critical data centres. Core responsibilities encompass:

• taking care equipment reliability and performance
• Conducting comprehensive operational risk assessments utilizing the Failure Mode and Effects Analysis (FMEA) methodology.
• Developing and implementing containment measures, permanent corrective actions, and preventive strategies to mitigate recurrence.
• Coordinating effectively with internal and external stakeholders to achieve optimal operational outcomes.
• Driving continuous improvement initiatives to strengthen reliability, resilience, and performance across the portfolio.
• Reliability Governance: Oversee and uphold the reliability governance framework across the assigned data centre portfolio. Establish and maintain a comprehensive systemic risk register with clearly defined risk categories and corresponding mitigation measures. Conduct periodic evaluations of the effectiveness of these measures to drive continuous improvement.
• Asset management and critical parts management: Consolidate and maintain system specification information and critical parts following Risk Prioritization Number (RPN) methodology.
• Problem Management: Lead the problem management process by conducting thorough technical and holistic root cause analyses, implementing Corrective and Preventive Actions (CAPA), and overseeing reviews of major incidents. Establish and maintain the Data Centre Known Error Database (KEDB) to ensure systematic documentation and resolution of recurring issues.
• Energy and Water Performance Management: Familiar with ISO 50001 Energy Management Scheme, monitor and analyze performance indicators for the data centre portfolio assigned, and apply PDCA methodology for continuous improvement.
• Maintenance Governance: Advance system reliability and availability through the implementation of preventive, predictive, and condition-based maintenance strategies. Evaluate equipment health, performance data, alarms, and failure trends to ensure that all maintenance objectives are appropriately executed and aligned with operational standards.
• Operational Engineering Support: Assist with any technical issues arise from operations including customer request, regulatory and legal requirements, design intent fulfillment etc.
• Equipment Lifecycle and Obsolescence: Develop and execute strategic plans for major equipment maintenance, overhauls, and cyclic replacements. Manage end-of-life (EOL) and end-of-service-life (EOSL) transitions, and oversee asset refresh programs to ensure sustained reliability, efficiency, and alignment with operational standards.
• Vendor and Contractor Management: Coordinate and engage with internal stakeholders, original equipment manufacturers (OEMs), service providers, consultants, and contractors to ensure the consistent delivery of high-quality maintenance services in alignment with organizational standards and operational requirements.
• Regional Capability Building: Provide coaching and mentorship to site teams, disseminate best practices, and strengthen regional competencies in the operation of mission-critical environments.

Candidate Requirements

• Bachelor’s degree in mechanical/ electrical engineering, Building Services Engineering or related discipline.
• Candidates with SCEM, GMAP, CDCS or other related professional certificates are preferred.
• Minimum 8-12 years of experience in in managing critical infrastructure and equipment, preferably in data centers environments.
• Demonstrated experience as a Technical Subject Matter Expert (SME) responsible for the complete electrical and mechanical infrastructure lifecycle.
• Strong understanding of local and international standards on equipment maintenance scope, frequency and operating parameters.
• Have in depth knowledge of local regulations in operations and maintenance management.
• Proven experience leading complex incident response, performing advanced fault diagnosis, protection system analysis, forensic Root Cause Analysis (RCA), and driving permanent corrective and preventive actions across equipment lifecycle and operations.
• Strong communication and stakeholder management skills.
• Willingness to travel across Southeast Asia to support site operations, audits, technical certification, commissioning, incident response, and technical reviews.