Senior Technical Services Manager (JB Based)

Annexion Partners Pte Ltd; Malaysia; On-site; MYR 180,000 - 260,000; Full time

Benefits offered by this job

Competitive salary

Leadership opportunity

Collaborative environment

Professional development

Rewards for performance

Job summary

Annexion Partners Pte Ltd in Johor Bahru is seeking a Senior Technical Services Manager to lead the technical operations team for our premier data centre. You will mentor a team of Technical Services Managers, oversee maintenance planning, and ensure 100% uptime and strict safety and regulatory compliance.

Ideal candidates have 8+ years in data centre mechanical/electrical operations, a relevant engineering degree, and strong leadership to manage vendors, budgets, and complex capacity projects

Qualifications

• 8+ years in data centres, facilities, or related engineering operations.
• Electrical, mechanical, or building services engineering degree.
• Strong knowledge of data centre infrastructure (power and cooling).
• Familiarity with local regulations and safety standards.
• Proven leadership and ability to manage vendors and budgets.

Responsibilities

• Lead and mentor a team of Technical Services Managers on maintenance planning and contracts.
• Oversee preventive maintenance, repairs, and OPEX budgeting.
• Collaborate with Building Services Manager on property-related matters.
• Ensure compliance with procedures, regulations, and standards (ISMS, SOC2, PCI, ISO9001, ISO14001).
• Manage vendor performance, metrics, and risk analysis.
• Serve as primary operations contact for customers with reports and notices.
• Coordinate construction activities ensuring proper design, installation, and testing.
• Review capacity plans to maintain power within limits and attend witness testing.

Skills

Mechanical & Electrical

Data centre ops

Team leadership

Vendor management

Regulatory knowledge

Education

Engineering degree (Electrical/Mechanical/Building Services)

Tools

BMS

CMMS

CAD

Job description

Senior Technical Services Manager (JB Based)

We are representing a premier hyperscale data centre operator in the Asia-Pacific region, providing secure, reliable, and scalable infrastructure to leading cloud providers, enterprises, and organizations. We're seeking an experienced Senior Technical Services Manager to lead our technical operations team in Malaysia.

As Senior Technical Services Manager, you will report to the Operations Director and oversee critical environment maintenance planning, lead a team of Technical Services Managers, and ensure 100% uptime and compliance with customer SLAs and safety regulations at our Hong Kong data centre.

If you are successful, you will enjoy the following:

• Competitive salary and benefits package


• Opportunity to lead a team and shape technical operations at a leading hyperscale data centre operator


• Collaborative and dynamic work environment


• Professional development and growth opportunities


• Recognition and rewards for outstanding performance

Key Responsibilities

• Lead and mentor a team of Technical Services Managers, providing guidance on maintenance planning and contract management


• Oversee preventive maintenance, repair works, and OPEX budget management


• Collaborate with Building Services Manager on property-related matters


• Ensure compliance with site operating procedures, regulatory requirements, and industry standards (ISMS, SOC2, PCI, ISO9001, ISO14001)


• Manage vendor performance, track operational metrics, and analyze risks


• Serve as primary operational contact for customers, providing issue reports and incident notices


• Coordinate construction activities, ensuring system design, installation, and testing adhere to operational standards


• Review customer capacity management plans to maintain power capacity within limitations


• Attend witness testing of equipment during commissioning and receive/review operational documentation for new capacity

Key Requirements

• 8+ years of mechanical and electrical experience in data centres, facilities, engineering operations, or related fields


• Electrical, mechanical, or building services engineering degree


• Solid understanding of data centre infrastructure, including power and cooling systems


• Knowledge of local statutory regulations and requirements


• Strong leadership and team management experience


• Ability to establish and review Method of Procedure documents, maintenance reports, and incident reports


• Familiarity with Customer Portals, BMS, Computerized Maintenance Management Systems, and CAD (desirable)


• Effective key partner management experience and customer-centric approach