Key Account Manager - SPX Express

SPX Express; Kuala Lumpur; On-site; MYR 33,480 - 55,800; Full time

Job summary

A logistics platform provider in Kuala Lumpur is seeking a Business Development Executive to foster relationships with key sellers and improve seller experiences. The role involves coordinating with the operations team, identifying new market opportunities, and developing strategies to acquire sellers. Ideal candidates should hold a Bachelor's degree and have 1-2 years of relevant experience, with strong communication skills in Malay and English. Familiarity with Excel is also important.

Qualifications

• 1 to 2 years of working experience in a relevant role.
• Knowledge of seller processes in e-commerce is essential.
• Familiarity with data analysis tools like Excel or Google Sheets.

Responsibilities

• Build and maintain relationships with key sellers.
• Act as a liaison between sellers and the operations team.
• Identify new markets to drive growth of the logistics platform.
• Develop strategies to acquire new sellers.

Skills

Business Development

Key Account Management

Communication in Malay

Communication in English

Excel

Google Sheets

Negotiation

Education

Bachelor’s degree

Job description

Job Description

• Build and maintain strong, long-term relationships with key sellers, ensuring their needs are met, and any issues are addressed in a timely and effective manner
• Act as the main bridge between sellers and the operations team, ensuring effective coordination
• Work closely with the operations team to ensure continuous improvement on seller experience, performance & operational processes
• Identify potential new markets and sellers to drive the growth of the logistics platform
• Develop and execute strategies for acquiring new sellers, including outreach, pitching, and negotiations
• Oversee accounts assigned by sales leads, including driving sales, negotiating deals, operational improvement and campaign participation to maximize growth

Requirements

• A Bachelor’s degree in any field, coupled with at least 1 to 2 years of working experience
• Knowledge of Business Development (Key Account Management) is a must, able to understand seller processes
• Experience acquiring brands/sellers for an e-commerce platform is a plus
• Strong communication skills in Malay and English, both written and verbal (Mandarin is a plus)
• Good sense of numbers and familiarity with Excel or Google Sheets
• Willing to travel to meet sellers