Key Account Manager - SPX Express

SPX Express; Kuala Lumpur; On-site; MYR 42,000 - 72,000; Full time

Job summary

SPX Express in Kuala Lumpur is seeking a dynamic business development professional to manage key seller relationships and coordinate with the operations team to align on service expectations.

You will work closely with operations to improve seller experience, performance, and processes, while overseeing accounts assigned by sales leads to maximize growth and retention.

Qualifications

• Bachelor’s degree with 1–2 years of working experience.
• Knowledge of Business Development / Key Account Management is essential.
• Experience acquiring brands/sellers for an ecommerce platform is a plus.
• Strong communication in Malay and English (Mandarin a plus).

Responsibilities

• Build and maintain strong, long-term relationships with key sellers.
• Bridge between sellers and operations to coordinate service expectations.
• Work with operations to improve seller experience and processes.
• Oversee accounts assigned by sales leads and drive growth.
• Identify churn risks and implement retention strategies.
• Ensure SLAs meet standards through coordination with internal teams.
• Check-in with key sellers to review performance and growth plans.

Skills

Key Account Management

Sales Negotiation

Business Development

Malay & English

Education

Bachelor’s degree

Tools

Excel / Google Sheets

Job description

• Build and maintain strong, long-term relationships with key sellers, ensuring their needs are met, and any issues are addressed in a timely and effective manner
• Act as the main bridge between sellers and the operations team, ensuring effective coordination and alignment on service expectations
• Work closely with the operations team to ensure continuous improvement on seller experience, performance & operational processes
• Oversee accounts assigned by sales leads, including driving ADO growth, negotiating deals, operational improvement and campaign participation to maximize growth
• Proactively identify churn risks and implement retention strategies to maintain strong seller engagement and retention rates
• Ensure operational performance and SLAs meet agreed service standards through close coordination with internal teams
• Conduct frequent check-ins with key sellers to review performance, address concerns, and align on strategic growth plans

Qualifications

• A Bachelor’s degree in any field, coupled with at least 1 to 2 years of working experience
• Knowledge of Business Development (Key Account Management) is a must, able to understand seller processes
• Experience acquiring brands/sellers for an e-commerce platform is a plus
• Strong communication skills in Malay and English, both written and verbal (Mandarin is a plus)
• Good sense of numbers and familiarity with Excel or Google Sheets