Relationship Manager

AEON Bank; Seberang Perai; On-site; MYR 89,000 - 134,000; Full time

Job summary

AEON Bank in Bukit Mertajam is seeking a Relationship Manager to build and maintain strong relationships with business customers, promoting Shariah-compliant banking solutions and providing personalized financial advice.

You will handle financing applications, support account opening, and coordinate with internal teams to ensure seamless service delivery while pursuing cross-selling opportunities and meeting sales targets.

Qualifications

• Diploma or bachelor’s degree in Finance, Business, Marketing, Economics or related field.
• Experience in banking or financial services is advantageous.
• Strong sales and relationship-building skills.
• Excellent English and Bahasa Malaysia communication.
• Proficiency with digital banking tools and CRM systems.
• On-site role based in Bukit Mertajam.

Responsibilities

• Build and maintain strong relationships with business customers and promote AEON Bank’s Shariah-compliant products and services.
• Provide personalized financial solutions and assist with financing applications, account opening and documentation.
• Coordinate with internal teams to ensure smooth service delivery and monitor customer portfolios.
• Identify cross-selling and up-selling opportunities in line with bank policies.
• Achieve assigned sales and service targets and prepare regular reports.
• Contribute feedback to improve customer experience and banking processes.

Skills

CRM & client service

Sales

Negotiation

Business development

Islamic banking

English communication

Bahasa Malaysia communication

Analytical skills

CRM tools

Education

Diploma in Finance

Bachelor in Finance/Business/Marketing/Economics

Related field degree

Tools

CRM systems

Office software

Job description

Company Description

AEON Bank (M) Berhad is Malaysia’s first digital Islamic bank, licensed and regulated by Bank Negara Malaysia and the Ministry of Finance. Officially launched on 26 May 2024, the bank offers a suite of Shariah-compliant personal banking solutions and business banking services under AEON Bank Biz. As an associate company of AEON Credit Service and a subsidiary of AEON Financial Service Co., Ltd., AEON Bank benefits from strong regional financial expertise and support. The bank focuses on innovative, customer-centric digital experiences while adhering to Shariah principles. Team members join a growing organization that is shaping the future of Islamic digital banking in Malaysia.

Role Description

The Relationship Manager is a full-time, on-site role based in Bukit Mertajam. This role is responsible for building and maintaining strong relationships with business customers, promoting AEON Bank’s Shariah-compliant products and services, and providing personalized financial solutions. Day-to-day tasks include meeting clients, understanding their banking needs, financing application write up, proposing suitable products, supporting account opening and documentation, and coordinating with internal teams to ensure smooth service delivery. The Relationship Manager will monitor customer portfolios, follow up on service issues, and identify opportunities for cross-selling and up-selling in line with bank policies and compliance standards. The role also involves achieving assigned sales and service targets, preparing regular reports, and contributing feedback to improve customer experience and banking processes.

Qualifications

• Strong customer relationship management and client service skills, with the ability to build trust and maintain long-term partnerships.
• Sales, negotiation, and business development capabilities, including experience achieving individual targets in banking or financial services.
• Knowledge of business banking products, preferably in Islamic banking, and familiarity with Shariah-compliant financial concepts.
• Effective communication and interpersonal skills, including clear verbal and written communication in English and Bahasa Malaysia.
• Solid analytical and problem-solving skills, with the ability to understand customer needs and recommend suitable solutions.
• Proficiency with digital banking tools, CRM systems, and basic office software (e.g., spreadsheets, presentations, documentation).
• Ability to work on-site, manage time and priorities efficiently, and collaborate with cross-functional teams.
• Diploma or bachelor’s degree in Finance, Business, Marketing, Economics, or a related field; prior experience as a Relationship Manager or similar banking role is an advantage.

Strong sales hunger and a hunter mentality

Agile, adaptable and willing to embrace change

Positive attitude with a growth mindset

Excellent relationship-building and communication skills

Self-motivated, resilient and results-driven