Relationship Manager

Chris Leong Holdings Sdn Bhd; Kuala Lumpur; On-site; MYR 60,000 - 90,000; Full time

Job summary

Chris Leong Holdings Sdn Bhd is seeking a Relationship Manager in Malaysia to build and maintain strong customer relationships and understand client needs. The role focuses on ensuring a positive customer experience, handling enquiries, and promoting CLM services and wellness programmes.

The ideal candidate has excellent communication and interpersonal skills, a customer-oriented mindset, and the ability to build trust while supporting sales objectives.

Qualifications

• Experience in customer service, sales, or relationship management is an advantage.
• Excellent communication and interpersonal skills.
• Proficient in English and Bahasa Malaysia; Mandarin is an advantage.
• Customer-oriented, proactive, and target-driven.
• Good follow-up, problem-solving, and organisational skills.

Responsibilities

• Build and maintain good relationships with new and existing customers.
• Follow up with customers after treatments to gather feedback and encourage repeat visits.
• Identify opportunities to promote suitable CLM services, treatment packages, and wellness programmes based on customers' needs.
• Maintain regular communication with customers to strengthen engagement and loyalty.
• Handle customer enquiries and complaints professionally and promptly.
• Identify sales opportunities, promote suitable treatment packages, and achieve sales targets.
• Maintain accurate customer records and follow-up schedules.
• Coordinate with branch teams to ensure a positive customer experience.
• Monitor customer satisfaction, retention, and sales performance.

Skills

Customer service

Sales

Relationship mgmt

Communication

Interpersonal skills

English

Bahasa Malaysia

Mandarin (advantage)

Job description

The Relationship Manager is responsible for building and maintaining strong relationships with customers, understanding their needs, ensuring a positive customer experience, and improving customer retention. This role involves following up with existing customers, handling enquiries, and identifying opportunities to increase customer satisfaction and business growth.

The ideal candidate should have excellent communication and interpersonal skills, a customer-oriented mindset, and the ability to build trust while supporting the company's sales objectives.

Key Responsibilities

• Build and maintain good relationships with new and existing customers.
• Follow up with customers after treatments to gather feedback and encourage repeat visits.
• Identify opportunities to promote suitable CLM services, treatment packages, and wellness programmes based on customers' needs.
• Maintain regular communication with customers to strengthen engagement and loyalty.
• Handle customer enquiries and complaints professionally and promptly.
• Identify sales opportunities, promote suitable treatment packages, and achieve sales targets.
• Maintain accurate customer records and follow-up schedules.
• Coordinate with branch teams to ensure a positive customer experience.
• Monitor customer satisfaction, retention, and sales performance.

Job Requirements

• Experience in customer service, sales, or relationship management is an advantage.
• Excellent communication and interpersonal skills.
• Proficient in English and Bahasa Malaysia; Mandarin is an advantage.
• Customer-oriented, proactive, and target-driven.
• Good follow-up, problem-solving, and organisational skills.

Chris Leong Holdings Sdn Bhd is one of Malaysia’s leading bone setting specialist company. The treatment utilises bone setting therapy that is derived from Traditional Chinese Medicine. CL Method offers therapy to all walks of life, all bone or join related pains, ranging from mild to acute or chronic pains.

Combining the healing art of traditional chinese medicine practices with modern medical approaches such as the utilisation of X-rays, strict hygiene standards and bio mechanical theories, CL Method guarantees each and every one of its patient’s all holistic and all natural treatment. Our company is passionate in making people feel and recover well from their illnesses.

Chris Leong Holdings Sdn Bhd is one of Malaysia’s leading bone setting specialist company. The treatment utilises bone setting therapy that is derived from Traditional Chinese Medicine. CL Method offers therapy to all walks of life, all bone or join related pains, ranging from mild to acute or chronic pains.

Combining the healing art of traditional chinese medicine practices with modern medical approaches such as the utilisation of X-rays, strict hygiene standards and bio mechanical theories, CL Method guarantees each and every one of its patient’s all holistic and all natural treatment. Our company is passionate in making people feel and recover well from their illnesses.