Relationship Management, Alor Setar Enterprise Centre

SME Bank Malaysia; Alor Setar; On-site; MYR 56,000 - 100,000; Full time

Job summary

SME Bank Malaysia in Kedah's Alor Setar Enterprise Centre is seeking a Relationship Management Executive/Senior Executive. The role focuses on marketing, financing proposals for SME customers, and end-to-end relationship management.

You will assess financial needs, recommend bank products, ensure compliance, and support collections and post-disbursement activities. This role requires strong communication and analytical skills and a customer-focused mindset.

Qualifications

• Bachelor’s degree or equivalent in a relevant field.
• Minimum of 2 years working experience in SME or Commercial banking.
• Excellent communication, listening and writing skills.
• Ability to structure financial solutions and packaging to SME.
• Good interpersonal, negotiations and analytical skills.
• Up-to-date knowledge of the business environment and Malaysian economy.
• Ability to analyze and understand financial statement and data.

Responsibilities

• Perform marketing and prepare financing proposal for SME Customers until disbursement.
• Recommend suitable Bank’s products that fit customers’ business needs.
• Comply with internal and external standards, risk and compliance requirements in all financing application activities.
• Provide end-to-end customer relationship management.
• Execute task in account management and coordinate specific interventions.
• Plan and execute collection and post disbursement workout / restructuring activities.
• Prepare request for changes to terms at financing (pre and post disbursement).
• Implement and adherence to regulatory guidelines and compliance.
• Perform any other duties and responsibilities as assigned from time to time.

Skills

Communication

Listening

Interpersonal skills

Analytical skills

Negotiation

Education

Bachelor’s degree

Job description

As a high-performance organisation, we offer our services through all our branches operating nationwide. Our key initiatives are driven by various action-plans to create a high level of engagement while nurturing the core values of S.M.I.L.E among the Talent Capital of the Bank.

Talent management and development are the cornerstone of our operations. We are continuously scouting for the right talents to fill up the roles as Relationship Management (Executive/Senior Executive) at our Alor Setar Enterprise Centre.

Responsibilities:

• Perform marketing and prepare financing proposal for SME Customers until disbursement.
• Recommend suitable Bank’s products that fit customers’ business needs.
• Comply with internal and external standards, risk and compliance requirements in all financing application activities.
• Provide end-to-end customer relationship management.
• Execute task in account management and coordinate specific interventions.
• Plan and execute collection and post disbursement workout / restructuring activities.
• Prepare request for changes to terms at financing (pre and post disbursement).
• Implement and adherence to regulatory guidelines and compliance.
• Perform any other duties and responsibilities as assigned from time to time.

Requirements:

• A minimum of a Bachelor’s degree or its equivalent in relevant fields.
• Minimum of 2 years working experience in SME or Commercial banking.
• Excellent communication, listening and writing skills.
• Ability to structure financial solutions and packaging to SME.
• Good interpersonal, negotiations and analytical skills.
• Up-to-date knowledge of the business environment and Malaysian economy.
• Ability to analyze and understand financial statement and data.