Regional Trainer: Coach & Elevate Global Support Teams

Trip.com; Kuala Lumpur; On-site; MYR 67,000 - 112,000; Full time

Job summary

Trip.com Group is seeking a Regional Trainer to lead training initiatives across its customer service operations. Responsibilities include onboarding new hires, updating training on new products and procedures, and maintaining training quality and documentation.

The role requires a Bachelor’s degree, strong English skills, and experience in training or contact center/travel industry. A collaborative, proactive mindset is essential for success in a regional team.

Qualifications

• Full-Time Bachelor’s Degree or above.
• Proficiency in both verbal and written English.

Responsibilities

• Provide training and coaching for new hires, including business knowledge and procedure, call/email/chat handling process, platform features, soft skills training and organization culture.
• Provide refresh and upskill training for tenure advisor, including business and procedure update, soft skills and communication skills training.
• Manage and track training quality and effectiveness.
• Follow training related SOPs, hand in training and coaching documentation in time to manage and report training progress.
• Training courses development such as new product/new system, soft skills training materials; communicate needs and develop schedule.
• Class management and cooperate with service teams to output qualified employees.
• Conduct training satisfaction surveys and analyze improvements.
• Work as part of a team or individually with initiative.
• Complete other tasks and training projects assigned by training supervisor.

Skills

English proficiency

Presentation skills

Communication skills

Education

Bachelor’s degree or above

Tools

Office software (Word, Excel, PowerPoint, Visio, X-mind)

Job description

Trip.com Group is seeking a Regional Trainer to lead training initiatives across its customer service operations. Responsibilities include onboarding new hires, updating training on new products and procedures, and maintaining training quality and documentation.

The role requires a Bachelor’s degree, strong English skills, and experience in training or contact center/travel industry. A collaborative, proactive mindset is essential for success in a regional team.