Regional Trainer_EN_FLT_EUCG(MJ003848)

Trip.com; Kuala Lumpur; On-site; MYR 67,000 - 112,000; Full time

Job summary

Trip.com Group is seeking a Regional Trainer to lead training initiatives across its customer service operations. Responsibilities include onboarding new hires, updating training on new products and procedures, and maintaining training quality and documentation.

The role requires a Bachelor’s degree, strong English skills, and experience in training or contact center/travel industry. A collaborative, proactive mindset is essential for success in a regional team.

Qualifications

• Full-Time Bachelor’s Degree or above.
• Proficiency in both verbal and written English.

Responsibilities

• Provide training and coaching for new hires, including business knowledge and procedure, call/email/chat handling process, platform features, soft skills training and organization culture.
• Provide refresh and upskill training for tenure advisor, including business and procedure update, soft skills and communication skills training.
• Manage and track training quality and effectiveness.
• Follow training related SOPs, hand in training and coaching documentation in time to manage and report training progress.
• Training courses development such as new product/new system, soft skills training materials; communicate needs and develop schedule.
• Class management and cooperate with service teams to output qualified employees.
• Conduct training satisfaction surveys and analyze improvements.
• Work as part of a team or individually with initiative.
• Complete other tasks and training projects assigned by training supervisor.

Skills

English proficiency

Presentation skills

Communication skills

Education

Bachelor’s degree or above

Tools

Office software (Word, Excel, PowerPoint, Visio, X-mind)

Job description

Regular Kuala Lumpur International Business Operational support

Update 2026-08-18

Job Description

About Us

Founded in 1999 and listed on NASDAQ in 2003 and HKEX in 2021, Trip.com Group is a leading global travel service provider comprising of Trip.com, Ctrip, Skyscanner, and Qunar.

Across its platforms, Trip.com Group integrates travel resources from industry partners and helps travellers worldwide pursue the perfect trip with exceptional travel products and services.

We have four Customer Service Centres for Trip.com established in Japan, Korea, the UK, and the Philippines, providing 24/7 customer service in 19 different languages.

We have more than 30,000 employees scattered across 30 countries in Asia, Europe, the Americas, and Oceania, striving to expand our global markets and aiming to be the world’s leading and most trusted family of online travel brands that aspire to deliver the perfect trip at the best price for every traveller.

Title: Regional Trainer

Core Responsibilities

• Provide training and coaching for new hires, including business knowledge and procedure, call/email/chat handling process, platform features, soft skills training and organization culture
• Provide refresh and upskill training for tenure advisor, including business and procedure update, soft skills and communication skills training
• Manage and track training quality and effectiveness
• Follow training related SOPs, hand in training and coaching documentations in time to manage and report training progress
• Training courses development such as new product/new system, soft skills training materials Communicate/discover training needs, develop the training schedule
• Class management and keep close cooperation with service teams to continuously output qualified employees in line with the job requirements for the team
• Conduct training satisfaction surveys, get feedback from the trainees and analyze improvements and opportunities
• Ability to work as part of a team or individually, with initiative
• Complete other tasks and other training projects assigned by training supervisor

Qualifications

• Full-Time Bachelor’s Degree or above
• Proficiency in both verbal and written English
• Working experience in training or related functions, or working experience in IBU CSC is must. One of working experiences in Contact Center or Travel Industry is plus;
• Proficiency in presentation skill and good communication skill.
• Office software, such as Word, Excel, PowerPoint, Visio, X-mind, and being familiar with online training tools. Relevant online training experience is preferred.
• Self-motivated, strong learning ability and execution force.