Remote Travel & Support Specialist (APAC)

TruTrip; Kuala Lumpur; On-site; MYR 30,000 - 45,000; Full time

Job summary

TruTrip is seeking a Travel & Support Consultant to be the first point of contact for corporate travelers. In this role, you will manage support inquiries, handle travel arrangements, and collaborate to enhance user experience. The ideal candidate will have customer service experience in the travel industry, be tech-savvy, and have strong skills in using Global Distribution Systems, specifically Sabre. This position is predominantly remote, requiring reliable internet access and the ability to provide your own computer.

Qualifications

• 1+ years of experience in customer service within the travel and hospitality industry.
• Familiar with the unique needs of business travelers.
• Experience with Global Distribution Systems (GDS), preferably Sabre.
• Professional proficiency in English, both written and verbal.

Responsibilities

• Triaging inbound queries and providing support via calls and chat.
• Resolving platform-related questions quickly as a super-user.
• Reviewing and managing travel arrangements proactively.
• Collaborating with the team to reduce support requests and improve user experience.

Skills

Customer service experience in the travel industry

Tech-savvy

Understanding of business travel

Experience with support software (e.g., Zendesk)

Strong Sabre GDS experience

Effective communication skills in English

Job description

TruTrip is seeking a Travel & Support Consultant to be the first point of contact for corporate travelers. In this role, you will manage support inquiries, handle travel arrangements, and collaborate to enhance user experience. The ideal candidate will have customer service experience in the travel industry, be tech-savvy, and have strong skills in using Global Distribution Systems, specifically Sabre. This position is predominantly remote, requiring reliable internet access and the ability to provide your own computer.