Regional Technical Support Engineer (BESS)

AlphaESS; Kuala Lumpur; On-site; MYR 60,000 - 120,000; Full time

Job summary

AlphaESS in Kuala Lumpur, Malaysia, is seeking an on-site technical support engineer to lead installation, commissioning and grid-connection acceptance for APAC energy storage projects. You will handle post-delivery operation and maintenance, on-site troubleshooting, and equipment inspection to ensure safe and stable operation of energy storage systems.

Qualified candidates have 1–3 years of on-site service experience in energy storage or related fields and are willing to travel across APAC,

Qualifications

• College degree or above in Electrical Engineering or related field.
• Experience with on-site service in energy storage or power equipment preferred.
• English fluency preferred; overseas travel possible.

Responsibilities

• Provide full on-site technical support including installation, commissioning and grid acceptance for APAC projects.
• Perform post-delivery operation & maintenance, on-site troubleshooting and equipment inspection.
• Deliver technical training for overseas clients and compile training documents.
• Collect field data and customer feedback; propose optimization to products and processes.
• Document on-site activities, maintain complete project data and reports.
• Communicate with regional clients and partners to resolve technical issues and ensure customer satisfaction.

Skills

On-site service

Troubleshooting

English proficiency

Willingness to travel

Education

Bachelor's degree in Electrical Engineering, Power Electronics, New Energy, Automation or related fields

Tools

PCS

Battery Management Systems (BMS)

EMS

Job description

1. 1.Provide full-process on-site technical support including installation support, system commissioning and grid connection acceptance for commercial & industrial and large-scale energy storage projects in APAC, and ensure project delivery in strict accordance with standards.


2. 2.Responsible for post-delivery daily operation & maintenance, on-site troubleshooting, defect rectification and equipment inspection; resolve technical and equipment anomalies timely to ensure safe and stable operation of energy storage systems.


3. 3.Deliver professional technical training on equipment installation, commissioning, maintenance and safety operation for overseas clients, partners and construction teams, and compile standardized training documents to improve on-site operational capabilities.


4. 4.Continuously collect on-site equipment failures, installation difficulties and customer feedback, establish problem list, put forward optimization suggestions for products, processes and on-site solutions, and cooperate with relevant departments to complete iterative upgrades.


5. 5.Sort out and file on-site technical documents, maintenance records and fault analysis reports, update project information in real time, and guarantee complete and traceable project data.


6. 6.Communicate with regional clients, general contractors and local partners to promote project implementation, solve on-site technical problems efficiently, maintain good customer relationships and improve customer satisfaction.

Qualifications:

1. 1.College degree or above, major in Electrical Engineering, Power Electronics, New Energy, Automation or related fields; 1-3 years of on-site service experience in energy storage, photovoltaic or power equipment industry, familiarity with C&I and large-scale energy storage projects is preferred.


2. 2.Familiar with the working principles of core energy storage equipment including PCS, battery clusters, BMS and EMS; capable of independently completing on-site commissioning, troubleshooting and daily maintenance of energy storage projects.


3. 3.Fluent in English are preferred; able to adapt to overseas stationing and frequent business trips across APAC. Able to speak Mandarin is a plus.


4. 4.Capable of independently conducting overseas technical training and on-site technical Q&A; with clear logical thinking, good at summarizing on-site problems and delivering practical optimization solutions.


5. 5.Grasp basic knowledge of low and medium voltage power distribution and electrical safety specifications;


6. 6.Strong sense of responsibility and pressure resistance, good cross-departmental collaboration ability and customer service awareness, able to quickly adapt to overseas working and living environment.