Electrical Service Engineer/Technician

Vision New Energy Sea Sdn Bhd; Johor; On-site; MYR 58,000 - 85,000; Full time

Job summary

Vision New Energy Sea Sdn Bhd is seeking an after-sales technical specialist to support Malaysia-based customers by phone, email or on-site visits. You will diagnose battery system issues, perform installation verifications and provide fault-finding assistance at customer sites.

You will conduct local testing of returned items, document findings, coordinate with HQ for complex cases, and deliver basic operation and maintenance training.

Qualifications

• Diploma or Degree in Power Electronics, Electrical Engineering, Automation or related fields.
• Experience in data center power systems design, UPS, power modules or related areas.
• 2 years of technical experience in customer-facing roles within data center or related industry.

Responsibilities

• Handle after-sales technical enquiries from Malaysia-based customers via phone, email or on-site visits; diagnose and resolve product issues related to lithium battery systems
• Perform installation checks, commissioning support and fault-finding at customer sites; provide hands-on solutions for quality and operational issues in the field
• Conduct local testing on defective products returned by customers; document findings and coordinate with HQ technical support/R&D for complex cases
• Deliver basic product operation and maintenance training to customers and local partners as required
• Prepare service reports, site visit records and maintain accurate after-sales documentation for Malaysia accounts
• Liaise with Vision China HQ Technical Support for escalated technical matters and spare parts coordination when necessary
• Perform any other after-sales related tasks assigned by the manager.
• Appy to work independent, organize meeting to find solution.
• Attend customer meeting.

Skills

Strong communication skills

Organizational skills

Coordination skills

Customer-facing experience

Chinese language proficiency

Education

Diploma or Degree in Power Electronics

Electrical Engineering/Automation background

Job description

Handle after-sales technical enquiries from Malaysia-based customers via phone, email or on-site visits, diagnosing and resolving product issues related to lithium battery systems. Perform installation checks, commissioning support and fault-finding at customer sites, providing hands-on solutions for quality and operational issues in the field.

Key responsibilities

Handle after-sales technical enquiries from Malaysia-based customers via phone, email or on-site visits; diagnose and resolve product issues related to lithium battery systems

Perform installation checks, commissioning support and fault-finding at customer sites; provide hands-on solutions for quality and operational issues in the field

Conduct local testing on defective products returned by customers; document findings and coordinate with HQ technical support/R&D for complex cases

Deliver basic product operation and maintenance training to customers and local partners as required

Prepare service reports, site visit records and maintain accurate after-sales documentation for Malaysia accounts

Liaise with Vision China HQ Technical Support for escalated technical matters and spare parts coordination when necessary

Perform any other after-sales related tasks assigned by the manager.

Appy to work independent, organize meeting to find solution.

Attend customer meeting.

Requirements:

Diploma or Degree, major in Power Electronics, Electrical Engineering, Automation or related fields

Other engineering field with experience related in electrical in Data Centre can be consider.

Experience in data center power systems design, UPS, power modules or related areas

2 years of technical experience in customer-facing roles within the data center, building maintenance, electrician or related industry

Strong communication, organization, coordination and comprehensive skills

Proficient in China languages to liaise with China counter-part is welcome to apply

10 vacancies is available for expansion